Features 

FRESHSALES SUITE

FREE

$0

for upto 3 users



 

FREE

€0

for upto 3 users




 

FREE

£0

for upto 3 users



 

FREE

₹0

for upto 3 users



 

FREE

A$0

for upto 3 users



 

GROWTH

$9

/user/month with 500 marketing contacts,
billed annually

$11

/user/month with 500 marketing contacts,
billed monthly

GROWTH

€9

/user/month with 500 marketing contacts, 
billed annually

€11

/user/month with 500 marketing contacts,

billed monthly

GROWTH

£7

/user/month with 500 marketing contacts,

billed annually

£9

/user/month with 500 marketing contacts,

billed monthly

GROWTH

₹749

/user/month with 500 marketing contacts,

billed annually

₹899

/user/month with 500 marketing contacts,

billed monthly

GROWTH

A$15

/user/month with 500 marketing contacts,

billed annually

A$18

/user/month with 500 marketing contacts,

billed monthly

PRO

$39

/user/month with 500 marketing contacts,
billed annually

$47

/user/month with 500 marketing contacts,
billed monthly

PRO

€39

/user/month with 500 marketing contacts,

billed annually

€47

/user/month with 500 marketing contacts,

billed monthly

PRO

£29

/user/month with 500 marketing contacts,

billed annually

£35

/user/month with 500 marketing contacts,

billed monthly

PRO

₹3,239

/user/month with 500 marketing contacts,

billed annually

₹3,889

/user/month with 500 marketing contacts,

billed monthly

PRO

A$59

/user/month with 500 marketing contacts,

billed annually

A$70

/user/month with 500 marketing contacts,

billed monthly

ENTERPRISE

$59

/user/month with 500 marketing contacts,
billed annually

$71

/user/month with 500 marketing contacts,
billed monthly

ENTERPRISE

€59

/user/month with 500 marketing contacts,

billed annually

€71

/user/month with 500 marketing contacts,

billed monthly

ENTERPRISE

£49

/user/month with 500 marketing contacts,

billed annually

£59

/user/month with 500 marketing contacts,

billed monthly

ENTERPRISE

₹4,899

/user/month with 500 marketing contacts,

billed annually

₹5,879

/user/month with 500 marketing contacts,

billed monthly

ENTERPRISE

A$89

/user/month with 500 marketing contacts,

billed annually

A$106

/user/month with 500 marketing contacts,

billed monthly

CONTACT AND ACCOUNT MANAGEMENT
Marketing Contacts
100
500
500
500
Contact Management
Account Management
Contact Lifecycle Stages
Marketing Lists
Segmentation
1
50
100
250
Segmentation based on Shopify events 
Activity Timeline
Kanban view for Records
Custom Events
Offline Events
Auto Profile Enrichment
SALES AND MARKETING ACTIVITIES
Tasks, Appointments, and Notes
Sales and Marketing Home Dashboard
Activity Home Dashboard
Custom Sales Activities
CRM CUSTOMIZATION
Rename Modules
Unique fields
Custom Fields: Basic Limits
Record Tags
Product Catalog
Basic Workflows
20
50
100
Advanced Workflows
50
100
Custom Fields: Advanced (Formula Fields, Lookup Fields)
Auto-assignment rules for Contacts, Accounts, Deals
50 per module
100 per module
Email Template Tags
Advanced CRM Customization
Custom Modules
10 custom modules
EMAIL MARKETING CAMPAIGNS
Marketing Email Templates
20
100
500
Marketing Email Limits
200
5x
10x
20x
Subscription Types
4
5
25
50
Marketing Transactional Emails
Marketing Reply Tracking
Timezone-based Delivery
MARKETING EMAIL DELIVERABILITY
Custom Domains for Marketing Emails
1
10
25
MARKETING JOURNEY BUILDER
Webhooks
Basic
Advanced
Advanced
Active Marketing Journeys
5
20
100
Custom Playbooks
Live Tracking
Journey Templates
Journey Emails
Internal Notification
Split Traffic
Sales Blocks in Journeys
WhatsApp Campaigns
SMS Campaigns
LANDING PAGES
Drag-and-drop builder
Customizable templates
Photo library
Number of published landing pages
5
10
25
Desktop and Mobile responsive
Domain
SALES PIPELINE MANAGEMENT
Deal Management
Visual Sales Pipelines
Collaboration with Slack
Rotten Deals
Multiple Sales Pipelines
10
10
Sales Goals
Sales Forecasting
Sales Teams
Limit 50
Limit 100
Deal Teams
DATA ADMINISTRATION
Data Import and Export
Migration from other CRMs
File Storage
2 GB per user
5 GB per user
100 GB per user
Recycle Bin
SALES EMAILS
Two-way Email Sync
Sales Sequences (per user)
10
25
Sales Sequences Email Limit (per user)
1,000/day
2,000/day
Email Templates
Personalized Bulk Emails (per user)
250/day
1,000/day
5,000/day
Team Inbox
PHONE
Built-in Phone
Buy Local and Toll-free Numbers
Inbound Caller ID
Parallel Calling
Queue Transfer
Call Masking
Call Recording
Voicemails and Voicemail Drop
Basic Call Queues
Power Dialer
Advanced Call Queues
Bring Your Own Carrier (BYOC)
Warm Transfer
Conference Calling
Holiday Routing
Call Recording Opt-in and Opt-out
Queue Callback (Virtual Hold)
CHAT
Chat Widget
Topics
Mobile SDKs
Chat Assignment Rules
Canned Response
Private Notes
FAQs
Chat Auto-resolve Rules
IntelliAssign
Chat Campaigns
Live Translate for Chat
Meetings
Advanced Automations
AI CHATBOT
Freshbot Sessions
500
500
500
Chatbot Builder
Answers
Intent Detection
Multilingual Bots
API Connectors
Custom Parameters
Bot Activities/Functions
Rich Media Interactions
Chatbot Analytics
Agent Handover
SOCIAL MEDIA AND LEAD GEN
Facebook Lead Gen
Upto 1 Facebook account
Upto 10 Facebook accounts
Upto 50 Facebook accounts
Upto 300 Facebook accounts
Social Media Campaigns
Upto 1 account
Upto 10 accounts
Upto 50 accounts
Upto 300 accounts
OTHER MESSAGING CHANNELS
SMS Integration
Facebook Messenger Integration
Instagram DM
LINE Messenger
Google Business Messages
WhatsApp Integration
FREDDY AI INSIGHTS
Contact Scoring
Smart Matches (Deduplication)
Deal Insights
Next Best Action
Out-of-office Detection
Forecasting Insights
WEBSITE INTEGRATION
Classic Forms
Website Tracking
DATA SECURITY AND GOVERNANCE
Record Scope
Role-based Access
US, EU, IN, ANZ Data Centers
Custom Roles
50
100
Territory Management
Field-level Permissions
Audit Logs
Record Types
REPORTS AND DASHBOARDS
Curated Reports
Custom Reports
Chat dashboards and analytics
Basic Dashboard
Chatbot analytics
Conversation Overview Report
Label Report
Team Performance Report
CSAT Survey and Report
Agent Availability Report
Advanced Dashboard
INTEGRATIONS
API Access
Freshworks Marketplace
SUPPORT
24x5 Support
MOBILE
Mobile App for Android and iOS
Contact, Account, and Deal Management
Voice Notes
Book Uber
Google Maps
Caller ID
Check-in
Automatic Call Logging
Documents
Offline
ADD-ONS
Bot Sessions
CRO
CPQ
Dedicated IP Address
$199 per month
Phone Credits
Starts from $5
Starts from $5
Starts from $5
Starts from $5
Workflows
$5 for 10 workflows
$5 for 10 workflows
$5 for 10 workflows