FeaturesFRESHSALES SUITE |
FREE $0for upto 3 users |
GROWTH $9/user/month with 500 marketing contacts, $11 /user/month with 500 marketing contacts, |
PRO $39/user/month with 500 marketing contacts, $47 /user/month with 500 marketing contacts, |
ENTERPRISE $59/user/month with 500 marketing contacts, $71 /user/month with 500 marketing contacts, |
CONTACT AND ACCOUNT MANAGEMENT | ||||
Marketing Contacts |
100
|
500
|
500
|
500
|
Contact Management | ||||
Account Management | ||||
Contact Lifecycle Stages | ||||
Marketing Lists | ||||
Segmentation |
1
|
50
|
100
|
250
|
Segmentation based on Shopify events | ||||
Activity Timeline | ||||
Kanban view for Records | ||||
Custom Events | ||||
Offline Events | ||||
Auto Profile Enrichment |
SALES AND MARKETING ACTIVITIES | ||||
Tasks, Appointments, and Notes | ||||
Sales and Marketing Home Dashboard | ||||
Activity Home Dashboard | ||||
Custom Sales Activities |
CRM CUSTOMIZATION | ||||
Rename Modules | ||||
Unique fields | ||||
Custom Fields: Basic Limits | ||||
Record Tags | ||||
Product Catalog | ||||
Basic Workflows |
20
|
50
|
100
|
|
Advanced Workflows |
50
|
100
|
||
Custom Fields: Advanced (Formula Fields, Lookup Fields) | ||||
Auto-assignment rules for Contacts, Accounts, Deals |
50 per module
|
100 per module
|
||
Email Template Tags | ||||
Advanced CRM Customization | ||||
Custom Modules |
10 custom modules
|
EMAIL MARKETING CAMPAIGNS | ||||
Marketing Email Templates |
20
|
100
|
500
|
|
Marketing Email Limits |
200
|
5x
|
10x
|
20x
|
Subscription Types |
4
|
5
|
25
|
50
|
Marketing Transactional Emails | ||||
Marketing Reply Tracking | ||||
Timezone-based Delivery |
MARKETING EMAIL DELIVERABILITY | ||||
Custom Domains for Marketing Emails |
1
|
10
|
25
|
MARKETING JOURNEY BUILDER | ||||
Webhooks |
Basic
|
Advanced
|
Advanced
|
|
Active Marketing Journeys |
5
|
20
|
100
|
|
Custom Playbooks | ||||
Live Tracking | ||||
Journey Templates | ||||
Journey Emails | ||||
Internal Notification | ||||
Split Traffic | ||||
Sales Blocks in Journeys | ||||
WhatsApp Campaigns | ||||
SMS Campaigns |
LANDING PAGES | ||||
Drag-and-drop builder | ||||
Customizable templates | ||||
Photo library | ||||
Number of published landing pages |
5
|
10
|
25
|
|
Desktop and Mobile responsive | ||||
Domain |
SALES PIPELINE MANAGEMENT | ||||
Deal Management | ||||
Visual Sales Pipelines | ||||
Collaboration with Slack | ||||
Rotten Deals | ||||
Multiple Sales Pipelines |
10
|
10
|
||
Sales Goals | ||||
Sales Forecasting | ||||
Sales Teams |
Limit 50
|
Limit 100
|
||
Deal Teams |
DATA ADMINISTRATION | ||||
Data Import and Export | ||||
Migration from other CRMs | ||||
File Storage |
2 GB per user
|
5 GB per user
|
100 GB per user
|
|
Recycle Bin |
SALES EMAILS | ||||
Two-way Email Sync | ||||
Sales Sequences (per user) |
10
|
25
|
||
Sales Sequences Email Limit (per user) |
1,000/day
|
2,000/day
|
||
Email Templates | ||||
Personalized Bulk Emails (per user) |
250/day
|
1,000/day
|
5,000/day
|
|
Team Inbox |
PHONE | ||||
Built-in Phone | ||||
Buy Local and Toll-free Numbers | ||||
Inbound Caller ID | ||||
Parallel Calling | ||||
Queue Transfer | ||||
Call Masking | ||||
Call Recording | ||||
Voicemails and Voicemail Drop | ||||
Basic Call Queues | ||||
Power Dialer | ||||
Advanced Call Queues | ||||
Bring Your Own Carrier (BYOC) | ||||
Warm Transfer | ||||
Conference Calling | ||||
Holiday Routing | ||||
Call Recording Opt-in and Opt-out | ||||
Queue Callback (Virtual Hold) |
CHAT | ||||
Chat Widget | ||||
Topics | ||||
Mobile SDKs | ||||
Chat Assignment Rules | ||||
Canned Response | ||||
Private Notes | ||||
FAQs | ||||
Chat Auto-resolve Rules | ||||
IntelliAssign | ||||
Chat Campaigns | ||||
Live Translate for Chat | ||||
Meetings | ||||
Advanced Automations |
AI CHATBOT | ||||
Freshbot Sessions |
500
|
500
|
500
|
|
Chatbot Builder | ||||
Answers | ||||
Intent Detection | ||||
Multilingual Bots | ||||
API Connectors | ||||
Custom Parameters | ||||
Bot Activities/Functions | ||||
Rich Media Interactions | ||||
Chatbot Analytics | ||||
Agent Handover |
SOCIAL MEDIA AND LEAD GEN | ||||
Facebook Lead Gen |
Upto 1 Facebook account
|
Upto 10 Facebook accounts
|
Upto 50 Facebook accounts
|
Upto 300 Facebook accounts
|
Social Media Campaigns |
Upto 1 account
|
Upto 10 accounts
|
Upto 50 accounts
|
Upto 300 accounts
|
OTHER MESSAGING CHANNELS | ||||
SMS Integration | ||||
Facebook Messenger Integration | ||||
Instagram DM | ||||
LINE Messenger | ||||
Google Business Messages | ||||
WhatsApp Integration |
FREDDY AI INSIGHTS | ||||
Contact Scoring | ||||
Smart Matches (Deduplication) | ||||
Deal Insights | ||||
Next Best Action | ||||
Out-of-office Detection | ||||
Forecasting Insights |
WEBSITE INTEGRATION | ||||
Classic Forms | ||||
Website Tracking |
DATA SECURITY AND GOVERNANCE | ||||
Record Scope | ||||
Role-based Access | ||||
US, EU, IN, ANZ Data Centers | ||||
Custom Roles |
50
|
100
|
||
Territory Management | ||||
Field-level Permissions | ||||
Audit Logs | ||||
Record Types |
REPORTS AND DASHBOARDS | ||||
Curated Reports | ||||
Custom Reports |
Chat dashboards and analytics | ||||
Basic Dashboard | ||||
Chatbot analytics | ||||
Conversation Overview Report | ||||
Label Report | ||||
Team Performance Report | ||||
CSAT Survey and Report | ||||
Agent Availability Report | ||||
Advanced Dashboard |
INTEGRATIONS | ||||
API Access | ||||
Freshworks Marketplace |
SUPPORT | ||||
24x5 Support |
MOBILE | ||||
Mobile App for Android and iOS | ||||
Contact, Account, and Deal Management | ||||
Voice Notes | ||||
Book Uber | ||||
Google Maps | ||||
Caller ID | ||||
Check-in | ||||
Automatic Call Logging | ||||
Documents | ||||
Offline |
ADD-ONS | ||||
Bot Sessions | ||||
CRO | ||||
CPQ | ||||
Dedicated IP Address |
$199 per month
|
|||
Phone Credits |
Starts from $5
|
Starts from $5
|
Starts from $5
|
Starts from $5
|
Workflows |
$5 for 10 workflows
|
$5 for 10 workflows
|
$5 for 10 workflows
|
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