It’s time for a fresh approach to customer service
As AI innovation surges, customer preferences change, and resource constraints tighten, it’s time for customer service leaders to consider a fresh approach to CX.
Building a high-performance service organization is tougher than ever
More engagement channels
Heightened expectations
Inefficient agents
Broken insights
CX solutions built to address today’s customer service challenges
Freshworks customer service solutions are quick to deploy, easy to use, and simple to manage. We bring everything your organization needs to deliver exceptional customer service into one place, helping you transform your customer experience and resolve issues faster than ever before.
Refreshingly easy to use
Software doesn’t have to hurt. Freshworks offers the best agent user experience with a unified workspace, a true 360-degree view of the customer, and a native AI-powered copilot that helps your agents deliver great service with minimal stress.
AI designed for CX
Unlike generic AI solutions, our advanced AI is purpose-built to understand the intricacies of delivering exceptional customer support, enhancing service efficiency without compromising the quality of customer interactions.
Unified platform
Patchwork solutions create silos and inefficiencies. Freshworks gives you omnichannel support, powerful ticketing, AI agents, AI assistance, automation, and AI-driven analytics all in a single platform, providing a seamless experience for both customers and agents with holistic insights delivered in real time.
Transform customer service with Freddy AI
Freddy AI, custom-built to meet the specific needs of customer service, can bring unimaginable efficiency to your support team. Freddy can resolve more than 80% of customer queries* without any human involvement, while supercharging agent productivity with instant summaries, responses, and recommendations.
*Freshworks 2024 Customer Service Benchmark Report
Explore Freddy
AI-powered CX solutions for better, faster service
Powerful ticketing and workflow automation
Customer success stories
Don’t just take our word for it—hear directly from our customers about why they love Freshworks and how it’s helping their businesses thrive.
Read customer stories
“The best part of our Freshworks journey has been the people. Freshworks isn’t only bringing innovation to the table—we’re also experiencing genuine partnership.”
Freshworks really understood our business and helped to tailor what we do to support our customer service strategy.
The main advantage we identified in Freshdesk was how easy it was to configure and to customize.
Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.
Freshworks doesn't overcomplicate things. They offered a very reasonable price for what they delivered. I found the company representatives to be very honest and transparent—if their product didn't do something, they noted it and worked on how they could help you find the solution.
Leading industry experts recommend Freshworks
Expert guidance
See our latest insights and guides aimed at helping service and support leaders deliver delight across every customer interaction.
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