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Meet 2024's top-rated customer service software.

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POWERFUL AI, COMPLETE CUSTOMER SUPPORT

Freshworks Customer Service Suite

Delight your customers—and your team—with a seamless, AI-powered omnichannel solution.

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Trusted by 67,000+ businesses worldwide
EVERYTHING YOU NEED IN ONE PLACE

AI, channels, and customer context. Together at last.

Save time and effort with game-changing AI, the broadest channel coverage, and customer interaction details—all in a unified workspace. Next stop, unbeatable ROI.

CHATBOTS, AI, AND AUTOMATION

More resolutions, fewer tasks

Every day brings more queries on more channels. With Freshworks Customer Service Suite, you can create and deploy intelligent chatbots in a snap, then watch them resolve issues 24/7. Automation reduces routine tasks; built-in AI helps agents, admins, and leaders excel.

OMNICHANNEL CUSTOMER SERVICE

All your channels, one time-saving view

Forget searching and toggling. Agents can dive into conversations with the context they need all in one place, so next steps are clear and personalization is easy. When it’s time for teams to collaborate, having a unified view across channels keeps everyone on track.

ENTERPRISE-READY, SMALL-BUSINESS-FRIENDLY

Fast to launch, easy to use

Needless complexity? No way. The complete Customer Service Suite lets you get started quickly, customize easily, and spend less time training and maintaining. Get more value more quickly with an omnichannel solution teams can start using from day one.

Capabilities

Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of features and capabilities enhanced with AI.

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CONNECT. SIMPLIFY. SCALE.

Integrations

Scalability, not complexity. Freshworks Customer Service Suite integrates with your favorite apps, tools, and data for greater productivity and faster time to value.

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Meet Freddy, everyone’s favorite AI assistant

We adopted Freshworks Freddy AI for a highly automated and personalized customer experience. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.

Vishal GuptaCEO, PhonePe Insurance, PhonePe
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You can have great agents that care about the customer, but if they don’t have the tools to successfully service that customer, it’s hard to deliver that high level of personalization.

Mike HopkinsSenior VP, Sales and Service, Blue Nile
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