AI-powered, omnichannel customer service software
Deliver fast, personalized service with Freshdesk Omni. AI agents for all your channels. AI superpowers for your team. Seamless experiences all around.
Take a fresh approach to customer service
Save time and effort with game-changing AI, the broadest channel coverage, and full customer context—all in a unified workspace. Next stop, unbeatable ROI.
Start fast and think big
Powerful yet incredibly intuitive, the AI-driven Freshdesk Omni can be deployed in days. As your needs grow, simply customize to the specific requirements of your business—without relying on help from IT.
Meet your customers wherever they are
Drive personalized engagement on all your customers’ preferred channels, from messaging apps like SMS and WhatsApp to social media platforms like Facebook and Instagram to phone, email, and more.
Solve customer issues at scale
Quickly deploy AI agents that learn from your knowledge sources and go live in minutes—no coding needed! More than basic bots, they engage in natural, free-flowing conversations, deliver 24/7 support in 25+ languages, and bring in human agents as needed.
Turn every agent into a star performer
Delivering exceptional service is stress-free for agents with Freddy AI Copilot, an AI-powered assistant that supercharges their efforts, and a unified workspace that brings every customer interaction across every channel into a single view.
Help leaders make the right decisions
Empower leaders and admins with AI-driven insights and personalized dashboards to quickly spot trends, evaluate performance, and confidently make smart, data-informed decisions.
AI designed for customer experience
Freddy is your 24/7 assistant for automating support, supercharging productivity, and tracking detailed performance. Our AI capabilities are native to our platform, comprehensive, and trained to address customer service use cases.
Meet Freddy AIA complete solution for customer service teams
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of capabilities enhanced with AI.
See what’s newOmnichannel solution
Engage customers wherever they are, including email, text, social, and other channels.
Advanced ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Self-service
Deflect customer queries 24/7 with quick-to-deploy, intelligent AI chatbots across channels.
Unified agent workspace
Bring data, tools, and processes together for maximum efficiency and convenience.
AI and automation
Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.
Collaboration
Work together easily with communication, information, and automation all in one place.
Intelligent insights and analytics
Stay ahead of emerging issues with proactive, AI-driven insights and next steps.
Streamlined admin
Take the pressure off admins with AI, workflow automation, and easy customizations.
Out-of-the-box integrations
Our platform includes native integrations for connecting to your favorite tools and critical business apps. No need for costly add-ons.
View integrations
What our customers are saying
You can have great agents that care about the customer, but if they don’t have the tools to successfully service that customer, it’s hard to deliver that high level of personalization.
With Freshworks, our AI agents can address inquiries round the clock. It’s a powerful feature to improve the customer experience while freeing our [team] to focus on immediate traveler needs.
We adopted Freshworks Freddy AI for a highly automated and personalized customer experience. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.
The experts have spoken
Take a fresh approach to customer service
See what refreshingly easy software can do for your business.
