Advanced ticketing
Meet customer needs fast with intelligent ticketing. Create tickets, delegate tasks, track progress. With AI to help, you can do it all quickly and easily.
Faster resolutions. Happier customers.
When all your tools are in one place, including robust ticketing, it’s easy to collaborate, communicate, and make sure nothing falls through the cracks.
Next-level ticketing
Convert conversations to tickets and assign them to the best agent for the job. Involve stakeholders, collaborate cross-functionally, and create subtasks. With full visibility from start to finish, everyone can stay on top of updates, replies, tasks, and changes in status.
Connected tickets, efficient teamwork
Let smart ticketing handle tracking while agents focus where they’re needed. Split responsibilities. Create parent-child tickets, so parent tickets stay open until dependencies are resolved. Link tickets on related issues to investigate them efficiently together.
Consistent service, automated excellence
Forget bolted-on AI. Our fully integrated AI helps agents work smarter by summarizing conversations, suggesting wording, enhancing tone, and prompting next steps. Intelligent automation routes tickets, handles repetitive tasks, and constantly monitors progress.
Explore more capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of features and capabilities enhanced with AI.
Omnichannel solution
Engage customers wherever they are, including email, text, social, and other channels.
Self-service
Deflect customer queries 24/7 with quick-to-deploy, intelligent chatbots across channels.
Unified agent workspace
Bring data, tools, and processes together for maximum efficiency and convenience.
AI and automation
Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.
Collaboration
Work together easily with communication, information, and automation all in one place.
Intelligent insights and analytics
Stay ahead of emerging issues with proactive, AI-driven insights and next steps.
Streamlined admin
Take the pressure off admins with AI, workflow automation, and easy customizations.
Integrations
Scalability, not complexity. Freshdesk Omni integrates with your apps, tools, and data for greater productivity and faster time to value.
Explore integrations
Shopify
Connect to your Shopify store and engage with customers across multiple channels.
Salesforce
Unify your customer data in one view—and spend less time switching between tools.
QuickBooks
Manage your business accounts and bill clients automatically within a unified workspace.
Slack
Collaborate on customer service issues via Slack—without switching screens.
Hubspot
Automatically sync the most up to date marketing contacts from Hubspot conveniently.
Microsoft Teams
Simplify cross-team collaboration and keep everyone in the loop on progress.
Related resources
Explore how gen AI and all-in-one capabilities are transforming customer service. Boost CX. Improve agent productivity. Lock in competitive advantage.
Forrester on the TEI of Freshworks
See the Total Economic ImpactTM of ticketing and conversational support in one with Freshworks.
Thomas Cook improves first-response SLA by 67%
Every core customer service metric improved when support went fully digital with Freshworks.
Meet Freddy AI, your agents’ new best friend
See how AI can help agents resolve issues faster, taking productivity to another level.
How Jupiter Money rocketed to 86% CSAT
See why Jupiter Money trusts Freshworks to help create experiences that win customers.
Ticketing, the way you always dreamed it could be
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