CUSTOMER SERVICE SUITE

Collaboration

Connect your teams. When complex issues come up, solve them quicker with threads, tags, links, histories, and other features built for working better together.

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COLLABORATIVE CUSTOMER SERVICE

Less dream. More team.

Resolve complex customer needs fast. Advanced, AI-powered collaboration tools make it easy to bring a dream team of your best people and resources together.

CREATE THREADS WITHIN TICKETS

Keep your focus

Need to focus on an issue-within-an-issue? Start a thread. Threads make it easy to break out topics, so side conversations never overwhelm a broader discussion. Because the last thing a complex task needs is more complexity.

CONNECT COLLABORATORS

Internal. External. Link it all.

Link any support case to a side discussion so everyone’s on the same page—and closing tickets. Connect collaborators from other teams and even outside the organization. Save conversations in the ticket history to keep a record of who did what.

NEXT-GENERATION COLLABORATION

Put your heads together—seamlessly

Time to involve others? Let AI summarize the issue for a quick handoff. Need another set of eyes? Tag teammates with a click, or start a separate conversation and link it to the main issue. Even collaborate on tools like Slack and Teams—all right here.

CONNECT. SIMPLIFY. SCALE.

Integrations

Scalability, not complexity. Freshworks Customer Service Suite integrates with your apps, tools, and data for greater productivity and faster time to value.

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COLLABORATION INNOVATION

Collaboration should be free and easy, just like test-driving the Suite.

14-day free trial. No credit card, no commitment.

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