Fed up with clunky customer service software?
Switch to Freshworks, the easy-to-use, AI-powered solution for a seamless, unified experience.
4x
Issues resolved via self-service
$493K
Saved through improved agent efficiency
225%
ROI delivered
Unlike Zendesk, Freshworks unifies customer communications across chat, email, and phone into one place. The unified customer record gives agents complete context for faster, more consistent interactions without having to repeat details.
Zendesk’s complex setup and maintenance require constant attention, draining significant time and financial resources, while Freshworks’ intuitive interface and straightforward setup ensures you spend less time wrestling with your software and more time winning over customers.
Freshworks lets you deploy intelligent bots across channels to deflect repetitive queries and enable agents to focus on critical issues. Unlike Zendesk’s patchwork bots, Freddy AI—our built-in AI engine—ensures a seamless handoff to agents and empowers them to provide personalized support.
Freshworks’ unified platform can eliminate the need for disparate solutions and expensive integrations—a common complaint of Zendesk customers dealing with a product that relies on partners and third-party integrations. With Freshworks, you get more value more quickly from an omnichannel solution your teams can start using from day one.
Complex legacy solutions like Zendesk restrict customization and scalability, limiting your growth potential. Freshworks’ growing app library empowers you to consolidate customer data from multiple sources in one place using rich APIs. You can now scale your customer service operations with ease.
Source: Forrester’s Total Economic Impact™ study of Freshworks Customer Service Suite. These results are based on a composite organization over three years.
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