CUSTOMER SERVICE SUITE

Intelligent insights and analytics

See real-time analytics in a unified view across channels. Filter data for targeted insights. Share easy-to-read charts so everyone can make fast, informed decisions.

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TARGETED INSIGHTS

Smart insights lead to smart decisions

Real-time analytics, out of the box. Custom dashboards to suit your business needs. Targeted insights on demand. Customer surveys to gather input.

UNIFIED REPORTS AND DASHBOARDS

Monitor all the action in one place

Get a unified view of real-time analytics for every support channel to spot trends and make data-driven decisions fast. Assess volume, performance, and SLA compliance at a glance. Create custom dashboards to show key metrics that drive your business.

ADVANCED ANALYTICS

Real-time data, the way you need to see it

Shine a light on the areas of your business that matter most. Get the precise view you need with advanced filters. Spot trends, assess performance, and create ready-to-share reports. Bring your findings to the team with high-impact visualizations.

CUSTOMER SATISFACTION SURVEYS

Give your customers a voice

How’s it going out there? Find out with tailor-made CSAT surveys on your customers’ preferred channels, including WhatsApp, Instagram, email, and more. Get going quickly with easy templates; customize each step to gather the insights you need most.

CONNECT. SIMPLIFY. SCALE.

Integrations

Scalability, not complexity. Freshworks Customer Service Suite lets you deepen personalization by connecting bots with apps to bring in critical data.

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INSIGHTS AND ANALYTICS

Unlock business insights. Start your free trial today.

14 days. No credit card required. No strings attached.

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