CUSTOMER SERVICE SUITE

Omnichannel solution

Deliver stellar service on all your customers’ favorite channels with help from AI-powered bots and a unified view of communications.

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MORE RESOLUTIONS, MORE QUICKLY

Support on your customers’ favorite channels, supercharged with AI

Meet your customers on whatever channel they like to use—from email and phone to chat, text, social media, and more. Intelligent bots work 24/7.

EVERYWHERE, ALL THE TIME: OMNICHANNEL SERVICE

Be there, no matter how your customer reaches out

Whether on traditional channels such as phone and email, digital channels such as SMS and WhatsApp, or social media such as Facebook and Instagram, the omnichannel Customer Service Suite lets you deliver fast, personalized service to all your customers. 

INTELLIGENT CHATBOTS ACROSS CHANNELS

Scale fast and deflect more inquiries with AI-powered chatbots

Getting support requests on more channels than ever? Meet the challenge with scalable chatbots. Built-in AI lets you create and deploy conversational chatbots across channels, so customers can self-serve anytime. Less work for agents, more answers for customers.

EVERYTHING IN ONE PLACE

The complete story, at your fingertips

Goodbye, swivel chair. Omnichannel customer service puts queries and replies from across channels in a single view, so agents have the context they need to deliver personalized service fast. AI summarizes conversations and even suggests next steps.

CONNECT. SIMPLIFY. SCALE.

Integrations

Scalability, not complexity. Freshworks Customer Service Suite integrates with your apps, tools, and data for greater productivity and faster time to value.

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OMNICHANNEL WIZARDRY

Service that lets you shine everywhere at once

AI-powered customer service across all your customers’ favorite channels—optimized to make delivering delight easy. 

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