Seamless, AI-powered customer delight
A modern platform with everything you need to deliver amazing customer service
Products
Customer Service Suite
- Customer Service
- IT Service
- CRM
GrowthOmnichannel engagement, intelligent chatbots and robust ticketing across web, SMS, messaging and email. $29/agent/month, billed annually | ProEverything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more. $69/agent/month, billed annually | EnterpriseEverything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. $109/agent/month, billed annually | |
|---|---|---|---|
Omnichannel Help Desk | |||
Unified conversations (web, SMS, messaging, email) | |||
Ticketing | |||
Customer portal and knowledge base | |||
Team inbox | |||
Threads and tasks | |||
Multilingual conversations | |||
Bring your own channel (BYOC) | |||
Bring your own telephony (BYOT) | |||
Freshcaller | Starting from $15/agent/month, billed annually | Starting from $15/agent/month, billed annually | Starting from $15/agent/month, billed annually |
Freddy AI Boost AI Add-ons | |||
Freddy Self Service | $100 for 1000 sessions | $100 for 1000 sessions | $100 for 1000 sessions |
Freddy Copilot | $29/agent/month billed annually | $29/agent/month billed annually | |
Freddy Insights | Complimentary access to Freddy Insights beta for all Freddy Copilot customers | Complimentary access to Freddy Insights beta for all Freddy Copilot customers | |
Analytics and Insights | |||
Self Service and Ticketing | |||
Administration and Security | |||
Extend the power of your service suite | |||
“You can have great agents that care about the customer, but if they don’t have the tools to successfully service that customer, it’s hard to deliver that high level of personalization.”
Frequently Asked Questions
How does the 14-day free trial work?
When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshworks Customer Service Suite account to modify your subscription details.
How safe is my data?
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. Our policies are designed to ensure that our applications are up to date with the latest security patches.
Do you have any cancellation fees?
No. Freshworks Customer Service Suite is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
What is Freddy AI?
Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities. To learn more about Freddy, click here.
What does beta mean for Freddy Insights?
The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.
What is a session in Freddy Self Service?
A session is any unique interaction between an end-user and a bot:
- On email, every email response is counted as 1 bot session
- On voice, every voice bot response is counted as 1 bot session
- On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session
- Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.
Do I get free sessions on any plan?
We offer 500 sessions with all paid plans to try out Freddy Self Service chatbots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.
How can I buy additional Freddy Self Service sessions?
You can purchase any number of bot session packs. The validity corresponds to your payment cycle. For example: If you choose to pay quarterly, your sessions will also expire quarterly.
How many campaign contacts do I get as part of my plans?
You get 100 campaign contacts per account per month for the free plan. Similarly, you can get 500 campaign contacts per account per month for any paid plan.
Try Our All-In-One Customer Service Suite
Start your free trial today. No credit card required.