Plans for
Growth
Best suits teams that want:
Omnichannel support
Freddy AI Agent ($49 per 100 sessions)
Freddy AI Agent Studio
Customer portal & knowledge base
Reporting & dashboards
Roles & permissions
Available add-ons
Day passes at $5/pass
Connector app tasks at $80/5000 tasks
ProMost Popular
Everything in Growth plus:
Multilingual helpdesk
Advanced analytics
Intelligent routing
External collaborators
Team availability dashboard
Multiple SLA policies
Available add-ons
Freddy AI Copilot $29/agent/annually
Day passes at $10/pass
Connector app tasks at $80/5000 tasks
Enterprise
Everything in Pro plus:
Freddy AI Insights
Skill-based routing
Custom objects
Sandbox
Agent shift management
Audit logs
Available add-ons
Freddy AI Copilot $29/agent/annually
Day passes at $15/pass
Connector app tasks at $80/5000 tasks
Trusted by 74,000+ Businesses Worldwide
Compare features
Be resolution ready with all channels, conversations, AI capabilities, and customer insights in a central workspace.
Handle customer escalations with our award-winning ticketing system featuring agent collision detection, SLA management, AI-powered workflow automations, agent status, intelligent assignment and more.
Create a place for customers to self-serve information powered by a robust knowledge base. We support internal knowledge to help enable support agents and external knowledge designed for your customers.
Drive collaboration by enabling internal conversation threads related to a customer ticket without polluting the main conversation. Create tasks that are linked to a ticket so everyone understands what needs to get done.
Invite external agents and third parties to help your full-time support agents resolve complex customer issues.
5,000 collaborators included
5,000 collaborators included
Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak.
Create templates with pre-filled information like subject, description and ticket properties and use them to quickly create tickets and/or send emails.
Define the number of tickets an agent can handle at any given time through routing mechanisms.
Use our APIs to connect any messaging channel you want to Freshworks.
Bring your own phone number and carrier into Freshworks.
Automatically prioritize and route tickets to the right agent based on their skills and experience.
Be resolution ready with all channels, conversations, AI capabilities, and customer insights in a central workspace.
Handle customer escalations with our award-winning ticketing system featuring agent collision detection, SLA management, AI-powered workflow automations, agent status, intelligent assignment and more.
Create a place for customers to self-serve information powered by a robust knowledge base. We support internal knowledge to help enable support agents and external knowledge designed for your customers.
Drive collaboration by enabling internal conversation threads related to a customer ticket without polluting the main conversation. Create tasks that are linked to a ticket so everyone understands what needs to get done.
Invite external agents and third parties to help your full-time support agents resolve complex customer issues.
5,000 collaborators included
5,000 collaborators included
Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak.
Create templates with pre-filled information like subject, description and ticket properties and use them to quickly create tickets and/or send emails.
Define the number of tickets an agent can handle at any given time through routing mechanisms.
Use our APIs to connect any messaging channel you want to Freshworks.
Bring your own phone number and carrier into Freshworks.
Automatically prioritize and route tickets to the right agent based on their skills and experience.
Outcomes that matter
“I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence.”
“We needed a tool that would allow us to deliver white-glove customer support at scale.”
