Your generative-AI-powered partner for superior customer service
Empower your teams to accomplish more with less effort, allowing them to prioritize what truly matters: delivering exceptional customer service.
Freddy AI Copilot for customer service
Enhance productivity and quality for your entire team. Get things done quickly with conversations instead of clicks.
Unlock agent productivity
Guide agents in real time with suggested actions that boost productivity. Recommend quick responses, summarize conversations, and help agents compose replies to customers, all with the power of generative AI.
Elevate response quality
Freddy AI acts as a real-time coach for agents. It analyzes support conversations to perform in-depth reviews that continually improve the quality of support delivered.
Streamline admin responsibilities
Eliminate time spent on manual work and get things done. Automatically classify incoming queries, manage your team, and even create knowledge resources with the power of Freddy AI Copilot.
Key benefits of Freddy AI Copilot
Freddy AI Copilot drives everyday productivity gains for your team without compromising quality.
Prioritize incoming queues faster
Explore more Freshworks AI
Freddy AI Agent
Automate customer service with generative-AI-powered chatbots across channels.
AI customer service software
Freshdesk Omni: The all-in-one solution, boosted with generative AI.
Freddy AI by Freshworks
Intelligent. Insightful. Ready to help. Freddy AI transforms customer and employee experiences with the power to get more done, easily.
We use Freddy to rephrase our conversations all the time. Freddy AI Copilot has been super-helpful and makes us so much better at enhancing our normal, everyday interactions. We even updated a few of our traditional standard replies due to suggestions from Freddy.
Saving time and effort due to AI is a massive win for us. The bot and the chat summaries have been a massive time-saver for our agents while handling difficult conversations and issues. The quality coach further helps us be as efficient as possible with our responses.
Related resources
Align your 2024 support strategy for real outcomes
Explore how leading brands are prioritizing AI strategies to elevate customer service.
Get real with AI
Everything you need to know about using generative AI in customer service.
Cut the long wait times
An 11-step guide to boost customer service with AI-powered automation.
Explore what’s possible today
New to Freshworks? Already using Freshdesk Omni? See what’s possible with the Freddy AI add-on.