Freddy AI Agent: Smart, secure & autonomous support that's always-on
Combine the strengths of your human agents with Freddy AI Agent for exceptional customer experiences. Deliver accurate, personalized support 24/7.
Empower your customers with Freddy AI Agent for faster, accurate support
In today’s fast-paced world, customers expect instant solutions. Freddy AI Agent delivers seamless resolutions, improving satisfaction and efficiency.
Setup in minutes, with no coding required
Freddy AI Agent surpasses basic bots, learning quickly from your existing knowledge sources like public links or PDFs. Just connect to your knowledge base, and the AI agent is ready to provide efficient support across your channels in minutes.
Always-on support, wherever your customers are
Freddy AI Agent delivers personalized, human-like interactions across channels. Whether on web, mobile app, or social, support your customers 24/7, freeing your team to focus on issues that need a human touch.
Accuracy and security you can count on
Set guardrails to guide responses and drive compliance with security policies. Freddy AI Agent references and cites resources you trust and offers custom controls for tone and accuracy.
Why you’ll love Freddy AI Agent
Unlike traditional chatbots, Freddy AI Agent can handle more than half of your support volume while providing human-quality assistance.
AI that thinks on its feet, just like your best agents
AI agents grasp context, delivering accurate responses as topics change. Say goodbye to predefined conversation flows. If a customer asks about a return and then switches to a product recommendation, your AI agent seamlessly adapts.
What our customers are saying
“The best part of the Freddy AI Agent is how quickly it can be deployed. If you have your FAQs and data ready, you can just give those to it and have a new AI agent ready within minutes.”
We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.
"The setup process was surprisingly straightforward for Freddy AI Agent and we were able to configure it without any major issues."
Explore our Freddy AI solutions
Freddy AI Copilot
Your generative-AI-powered partner for superior customer service.
AI customer service software
Freshdesk Omni: The all-in-one solution, boosted with generative AI.
Freddy AI by Freshworks
Intelligent. Insightful. Ready to help. Freddy AI transforms customer and employee experiences with the power to get more done, easily.
Related resources
PhonePe serves 300 million customers with Freddy AI Agent
Learn how PhonePe automates 80% of its queries to serve over 300 million users with AI agents.
Deliver smart, personalized support anytime, anywhere
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Explore what’s possible today
New to Freshworks? Already using Freshdesk Omni? See what’s possible with the Freddy AI add-on.