Customer Health
Know when customers are thriving or struggling
Freshsuccess continuously evaluates account health so you can focus on the right customers.
Automatically calculate account health based on customer behavior, support ticket trends, NPS responses, and more.
In addition to data-driven metrics, you can also include personal assessments as part of a holistic customer health score.
Don’t settle for a one-size-fits-all approach to customer health. Define your health scores by:
Customer tier (e.g. Enterprise vs. SMB)
Product or service offering
Stage of the customer journey
... and more
Learn why some customers thrive while others struggle.
See historical health by:
Individual account
Customer segment
Lifecycle stage
... and more
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