Refreshingly simple, AI-powered customer service

It’s easy to deliver exceptional customer experiences with Freshdesk, thanks to advanced ticketing, automation, and built-in AI. Better, faster service has arrived.

Trusted by 68,000+ businesses worldwide
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Deliver delight right out of the box

Simple to set up and easy to use, Freshdesk gets you going, fast. Streamlined workflows let agents breeze through tasks; collaboration tools take the guesswork out of teamwork.

KNOWLEDGE BASE

Self-service, simplified

Fast, accurate customer support doesn’t happen on its own. Freshdesk’s software just makes it feel that way. Build a knowledge base everyone can use. Set up AI bots to automatically reply to common email questions. With AI-powered Freshdesk, customers get the information they need; you get fewer tickets.

AGENT PRODUCTIVITY

Less busywork, more actual work

Automate manual processes and make collaboration a snap, so your agents can manage, prioritize, and resolve tickets at scale. All in a unified workspace that helps agents focus on the right issues, and deliver personalized support, fast. With Freddy AI to lend a hand, you’ll see agent productivity soar.

OFF AND RUNNING

Launch in no time

Freshdesk is easy to use and requires minimal training, so you’re up and running fast. Customize your workflows, customer portal, agent roles, and more to make the helpdesk truly yours. Less time and effort, more resources saved.

What our customers are saying

Freshworks really understood our business and helped to tailor what we do to support our customer service strategy.

Hayley ChambersHead of Customer Ops
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Freshdesk’s agent workspace, and how it worked, was very user-friendly—it had all the features we needed to collect tickets, assign tickets to different agents, and store information.

Luke GasparField Engineer
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I really like the UI. I work with many other companies and find the Freshworks UI very intuitive. You don’t have to worry about where to find what. It’s all easily accessible. The search function is superbly designed too, and it works phenomenally. The account managers are very helpful, and they take feedback on priority. I have seen that in very few companies.

Nikhil GodboleGroup Customer Service Head
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Industry experts have spoken

Take a fresh approach to customer service

See what refreshingly easy, AI-powered solutions can do for your business.