Proactive ALERTS
Address customer risks and opportunities
Identify potential churn, new advocates, and accounts that are ready to grow with your business.
Freshsuccess monitors key indicators of churn so you can proactively address:
Decrease in product usage
Surge in support tickets
Decline in Net Promoter Score
... and more
Find more advocates and account expansion opportunities. Freshsuccess can alert you about:
Seat utilization
Improvement in NPS
Increased product usage
... and more
Never miss important customer touchpoints or lifecycle events. Freshsuccess can notify you about:
Overdue tasks
Upcoming renewals
Quarterly business reviews
... and more
Incorporate any customer attribute or metric using a flexible rule builder.
Use AND/OR combinations, evaluate behaviors, and check for specific lifecycle events. Freshsuccess lets you define the right proactive alerts for your team.
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