Map bugs to tasks and tickets from inside Freshservice
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Share users' screens instantly, and solve problems in real time
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Track time on tasks and tickets, plus get the option of invoicing
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Sign into your service desk directly from Google Apps with Single Sign On
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Time tracking and invoicing options in your service desk
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Enhance your customer support with meaningful feedback
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Easy to bridge the gap between your service desk and different applications
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Send large files and attachments easily
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Provide remote desktop assistance with screen-sharing and secure web-based live chat support
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Advanced asset discovery module to sync your inventories with the service desk
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Share large files and documents from your service desk
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Import virtual assets right from cloud storage EC2, RDS and EBS directly to your CMDB
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Incident management system to monitor, schedule and create alerts for all your tickets
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Convert AWS CloudWatch alarms to tickets and alarm notifications to ticket notes
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Send time spent on tickets to QuickBooks for easy billingSend time spent on tickets to QuickBooks for easy billing
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Interactive real-time reports with custom dashboards
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