Modern Digital Experience For Your Citizens And Employees
Modern & mobile government operations for the digital era
Omnichannel citizen services
Make information accessible
Improve IT efficiency
Deploy services faster
Unified Service Experience - Anytime, Anyplace
Ensure business continuity
Serve your citizens with ease - anytime, anyplace
Unify citizen services and communications in one placeEntertain citizen requests across web portals, email, phone, social media, messaging apps, and more. Assign, track, and resolve requests with ease
Serve millions with AI-powered self-serviceHelp citizens find answers to common questions and publish your policies with a powerful self-service portal and chatbots that can be deployed in minutes.
Keep every department on the same pageEnhance visibility and collaboration between internal teams and outside agencies to deliver faster service to your citizens.
Are you looking to transform your citizen services?
Talk To An Expert NowMake IT easy for your employees to serve citizens first
Ensure intuitive service experience across government departmentsStreamline service management from IT to HR, travel, legal and more, over a unified platform for improved visibility & efficiency
Build for departments, designed for peopleUncomplicate service environment by ensuring minimal learning curve with intuitive consumer-app like UI
Achieve greater agent efficiencies with intelligent automationFocus on business-critical IT operations, improve agent productivity with AI-powered technologies
Are you looking to streamline your internal IT processes?
Talk To An Expert NowSecure your government and citizen data
The Freshworks Promise
Unified Platform
Easy-To-Use
Faster Time To Value
Expert talk series
Resources
Case Study
Stockport Council implements Freshservice as part of a wider digital transformation project