Modern & mobile government operations for the digital era

Omnichannel citizen services

Make your services accessible for your citizens, and communicate with them on the web, email, chat, or social media effortlessly

Make information accessible

Empower citizens to help themselves and find the latest updates from your team with self-service portals and chatbots

Improve IT efficiency
Allow your agents to focus on mission-critical tasks by automating repetitive & exhaustive tasks

Deploy services faster
Deploy new service hotlines in minutes with our cloud-telephony system

Unified Service Experience - Anytime, Anyplace
Ensure uninterrupted government operations with a unified and intuitive service desk to support your employees - anytime, anyplace

Ensure business continuity
Preempt business downtime and achieve unshakeable business continuity

Serve your citizens with ease - anytime, anyplace

  • Unify citizen services and communications in one place
    Entertain citizen requests across web portals, email, phone, social media, messaging apps, and more. Assign, track, and resolve requests with ease
     
  • Serve millions with AI-powered self-service
    Help citizens find answers to common questions and publish your policies with a powerful self-service portal and chatbots that can be deployed in minutes.
     
  • Keep every department on the same page
    Enhance visibility and collaboration between internal teams and outside agencies to deliver faster service to your citizens.

 

Are you looking to transform your citizen services?

Talk to an expert now
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Make IT easy for your employees to serve citizens first

  • Ensure intuitive service experience across government departments
    Streamline service management from IT to HR, travel, legal and more, over a unified platform for improved visibility & efficiency
     
  • Build for departments, designed for people
    Uncomplicate service environment by ensuring minimal learning curve with intuitive consumer-app like UI
     
  • Achieve greater agent efficiencies with intelligent automation
    Focus on business-critical IT operations, improve agent productivity with AI-powered technologies


Are you looking to streamline your internal IT processes?

Talk to an expert now
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Secure your government and citizen data 

The Freshworks Promise

Unified Platform
Freshworks' unified service & support platform enables you to deliver superior citizen services

Easy-To-Use
We empower teams with an out-of-the-box and no-training-required software for a user experience like never before

Faster Time To Value
Reduced TCO with fixed plans and add-ons mentioned upfront

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Expert talk series

Resources

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Ebook
2021 key issues: The CIO agenda, by The Hackett Group
Read now
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Ebook
7 Sceanrios that mandate a relook at your IT Service Management strategy
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WHITEPAPER
Digital workplace guide for IT leaders in government
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Ebook
Accelerating digital transformation in the public sector
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Ebook 
The Fresh Start your business needs: Accelerating your digital transformation in 2021
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CASE STUDY
Western Sussex Hospitals sees 70% rise in the first-call resolution
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CASE STUDY
Bracknell Forest Council increases self-service usage by 76% with Freshservice
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CASE STUDY
Stockport Council implements Freshservice as part of a wider digital transformation project
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