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Freshworks para CX

Un software de atención al cliente que le encantará.

Una potente solución de asistencia y servicio al cliente, creada para las necesidades de hoy y lista para ampliarse en un futuro.

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Trusted by 68,000+ businesses worldwide

Soluciones rápidas. Conversaciones, incidencias o ambas.

Dé a sus clientes la libertad de elegir entre

Apps de mensajes, bots, redes sociales, correo electrónico, llamadas… ¡Maravilloso! Ya sea con una asistencia de autoservicio o a través de agentes, sus clientes obtendrán las respuestas que necesitan.

Equipe a sus agentes para lograr clientes satisfechos de por vida

Acceda a un espacio de trabajo totalmente equipado para los agentes, con perfiles completos de cada cliente, conversaciones en un único lugar, herramientas de asistencia para agentes que integran IA y mucho más.

Logre una solución única y personalizada para su negocio

Es fácil. Agilice todos los procesos con nuestra solución fácil de implementar y configurar. Conecte fácilmente las herramientas que ya utiliza con las apps de nuestro mercado de apps.

Broken insights

When customer data is spread across systems and leaders can’t get a holistic picture of what’s happening, taking action to drive improvements is nearly impossible.
A FRESH APPROACH

CX solutions built to address today’s customer service challenges

Freshworks customer service solutions are quick to deploy, easy to use, and simple to manage. We bring everything your organization needs to deliver exceptional customer service into one place, helping you transform your customer experience and resolve issues faster than ever before.

Refreshingly easy to use

Software doesn’t have to hurt. Freshworks offers the best agent user experience with a unified workspace, a true 360-degree view of the customer, and a native AI-powered copilot that helps your agents deliver great service with minimal stress.

AI designed for CX

Unlike generic AI solutions, our advanced AI is purpose-built to understand the intricacies of delivering exceptional customer support, enhancing service efficiency without compromising the quality of customer interactions.

Unified platform

Patchwork solutions create silos and inefficiencies. Freshworks gives you omnichannel support, powerful ticketing, AI agents, AI assistance, automation, and AI-driven analytics all in a single platform, providing a seamless experience for both customers and agents with holistic insights delivered in real time.

AI INNOVATION

Transform customer service with Freddy AI

Freddy AI, custom-built to meet the specific needs of customer service, can bring unimaginable efficiency to your support team. Freddy can resolve more than 80% of customer queries* without any human involvement, while supercharging agent productivity with instant summaries, responses, and recommendations.

*Freshworks 2024 Customer Service Benchmark Report

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AI-powered CX solutions for better, faster service

FreshdeskFreshchatFreshdesk Omni

Potente automatización de flujos de trabajo y creación de incidencias

No todos los problemas de los clientes se resuelven con una conversación. Con Freshdesk, resolverá problemas en equipo, ofrecerá soluciones rápidas con herramientas de asistencia inteligentes y automatizará flujos y tareas con solo arrastrar y soltar.Explore Freshdesk

Nuestros clientes hablan por nosotros

Don’t just take our word for it—hear directly from our customers about why they love Freshworks and how it’s helping their businesses thrive.

Read customer stories

“The best part of our Freshworks journey has been the people. Freshworks isn’t only bringing innovation to the table—we’re also experiencing genuine partnership.”

Heide AntholzSVP of Professional Services
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Freshworks really understood our business and helped to tailor what we do to support our customer service strategy.

Hayley ChambersResponsable de operaciones con los clientes
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The main advantage we identified in Freshdesk was how easy it was to configure and to customize.

Vincent LahamMarketplace Project Manager
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Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.

Mahmoud ShehadehDirector of Member Support, Hinge Health
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Freshworks doesn't overcomplicate things. They offered a very reasonable price for what they delivered. I found the company representatives to be very honest and transparent—if their product didn't do something, they noted it and worked on how they could help you find the solution.

Simon BirchCustomer Service Manager
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Expertos líderes del sector recomiendan Freshworks

Últimas noticias y guías para responsables de asistencia y servicio al cliente

See our latest insights and guides aimed at helping service and support leaders deliver delight across every customer interaction.

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