Freshworks AI Summit

Join market-defining leaders to learn how people-first AI can help you deliver exceptional customer and employee experiences. Reimagine customer service, ITSM, and employee services with visionary keynotes, analyst insights, and how-to sessions.

Date: November 12, 2024 Time: 9 a.m. PST Location: Virtual

Why you need to be there

You’ve heard the AI hype—now get AI reality directly from those shaping the market. Gather crucial insights to help you connect the dots from AI to ROI.

Inspiring keynotes

Hear Freshworks CEO Dennis Woodside and Freshworks CCMO Mika Yamamoto on the future of people-first AI.

AI innovation

Learn how AI agents can help you transform customer and employee experiences on all your channels.

Product demos

Get a first look at new AI-powered capabilities for Freshdesk and Freshservice, led by product experts.

Expert Q&A

Hear from product experts on next steps and best practices for getting the most from people-first AI.

Speakers

Hear from business leaders and product experts on how to drive change and deliver results with people-first AI.

Dennis Woodside

CEO, Freshworks

Mika Yamamoto

Chief Customer and Marketing Officer, Freshworks

Julie Mohr

Principal Analyst, Forrester

Shep Hyken

Bestselling author and customer service advisor

Siddhartha Agarwal

Senior Vice President, Product Strategy and Operations, Freshworks

Priya Subramani

Vice President, Product Management, Freshworks

Vishnu Parimi

Senior Director, Product Management, Freshworks

Payal Patel

Senior Director, Solution Engineering, Freshworks

David Flesh

Vice President, Product Marketing, Freshworks

Janani Dwarakanath

Senior Director, Product Marketing, Freshworks

Freshworks AI Summit agenda

9 a.m.-10:15 a.m. PST: Keynote from Dennis Woodside and Mika Yamamoto

Freshworks CEO, Dennis Woodside, and Chief Customer and Marketing Officer, Mika Yamamoto discuss Freshworks’ vision for AI-driven transformation.

10:30 a.m.-12 p.m. PST: Customer Experience Track

  • The AI journey in CX: Expert perspectives and future trends

  • Empowering customer support: Unlocking the potential of AI agents

  • AI agents: Driving next-gen support experiences with Freddy AI

  • Transforming support: Accelerating change with Freddy AI

10:30 a.m.-12 p.m. PST: Employee Experience Track

  • The AI journey in ITSM: Expert perspectives and future trends

  • Shaping tomorrow: A CIO’s guide for the future of work with AI

  • AI agents: Driving next-gen service experiences with Freddy AI

  • Vision unveiled: Accelerating digital transformation with Freddy AI

Experience the future of people-first AI

See the latest AI-powered innovation from Freshworks