Freshworks AI Summit
Join market-defining leaders to learn how people-first AI can help you deliver exceptional customer and employee experiences. Reimagine customer service, ITSM, and employee services with visionary keynotes, analyst insights, and how-to sessions.
Date: November 12, 2024 Time: 9 a.m. PST Location: Virtual
Why you need to be there
You’ve heard the AI hype—now get AI reality directly from those shaping the market. Gather crucial insights to help you connect the dots from AI to ROI.
Inspiring keynotes
AI innovation
Product demos
Expert Q&A
Speakers
Hear from business leaders and product experts on how to drive change and deliver results with people-first AI.
Dennis Woodside
CEO, Freshworks
Mika Yamamoto
Chief Customer and Marketing Officer, Freshworks
Julie Mohr
Principal Analyst, Forrester
Shep Hyken
Bestselling author and customer service advisor
Heide Antholz
Senior Vice President, Professional Services, Total Expert
Greg Gallaway
Vice President, IT, STCU
Joey Russell
Vice President, IT Operations, AdaptHealth
Venkat Balasubramanian
Senior Vice President, Product Management, Freshworks
Priya Subramani
Vice President, Product Management, Freshworks
Kevin Lau
Vice President, Customer Engagement, Freshworks
Sahil Sethi
Vice President, Product Marketing, Freshworks
Janani Dwarakanath
Senior Director, Product Marketing, Freshworks
Payal Patel
Senior Director, Solution Engineering, Freshworks
Natarajan Chandrasekaran
Director, Product Marketing, Freshworks
Nicole Corriveau
Manager, Solution Engineering, Freshworks
Freshworks AI Summit agenda
9:00 a.m.-10:00 a.m. PST: Keynote from Dennis Woodside and Mika Yamamoto
Freshworks CEO, Dennis Woodside, and Chief Customer and Marketing Officer, Mika Yamamoto discuss Freshworks’ vision for AI-driven transformation.
10:00 a.m.-12:00 p.m. PST: Customer Experience Track
The AI journey in CX: Expert perspectives and future trends
Delivering exceptional customer experiences in the GenAI age
AI agents: Driving next-gen support experiences with Freddy AI
Transforming support: Accelerating change with Freddy AI. Today.
10:00 a.m.-12:00 p.m. PST: Employee Experience Track
Future of ITSM with Generative AI - Expert Perspectives and Trends
Shaping tomorrow: An IT Leader's Guide for the Future of Work with AI
Driving next-gen service experiences with Freddy AI
Employee Experience: Product Vision & Roadmap
Experience the future of people-first AI
See the latest AI-powered innovation from Freshworks