Freshworks AI Summit

Join market-defining leaders to learn how people-first AI can help you deliver exceptional customer and employee experiences. Reimagine customer service, ITSM, and employee services with visionary keynotes, analyst insights, and how-to sessions.

Date: November 12, 2024 Time: 9 a.m. PST Location: Virtual

Why you need to be there

You’ve heard the AI hype—now get AI reality directly from those shaping the market. Gather crucial insights to help you connect the dots from AI to ROI.

Inspiring keynotes

Hear Freshworks CEO Dennis Woodside and Freshworks CCMO Mika Yamamoto on the future of people-first AI.

AI innovation

Learn how AI agents can help you transform customer and employee experiences on all your channels.

Product demos

Get a first look at new AI-powered capabilities for Freshdesk and Freshservice, led by product experts.

Expert Q&A

Hear from product experts on next steps and best practices for getting the most from people-first AI.

Speakers

Hear from business leaders and product experts on how to drive change and deliver results with people-first AI.

Dennis Woodside

CEO, Freshworks

Mika Yamamoto

Chief Customer and Marketing Officer, Freshworks

Julie Mohr

Principal Analyst, Forrester

Shep Hyken

Bestselling author and customer service advisor

Heide Antholz

Senior Vice President, Professional Services, Total Expert

Greg Gallaway

Vice President, IT, STCU

Joey Russell

Vice President, IT Operations, AdaptHealth

Venkat Balasubramanian

Senior Vice President, Product Management, Freshworks

Priya Subramani

Vice President, Product Management, Freshworks

Kevin Lau

Vice President, Customer Engagement, Freshworks

Sahil Sethi

Vice President, Product Marketing, Freshworks

Janani Dwarakanath

Senior Director, Product Marketing, Freshworks

Payal Patel

Senior Director, Solution Engineering, Freshworks

Natarajan Chandrasekaran

Director, Product Marketing, Freshworks

Nicole Corriveau

Manager, Solution Engineering, Freshworks

Freshworks AI Summit agenda

9:00 a.m.-10:00 a.m. PST: Keynote from Dennis Woodside and Mika Yamamoto

Freshworks CEO, Dennis Woodside, and Chief Customer and Marketing Officer, Mika Yamamoto explore how AI can benefit your business now, offering a practical “how-to” guide for quick, impactful implementation. Learn how Freddy AI Agent’s autonomous and always-on interactions, rapid deployment, and secure design can provide hyper-personalized customer and employee experiences, driving productivity and satisfaction across your organization.

10:00 a.m.-12:00 p.m. PST: Customer Experience Track

  • The AI journey in CX: Expert perspectives and future trends

  • Delivering exceptional customer experiences in the GenAI age

  • AI agents: Driving next-gen support experiences with Freddy AI

  • Transforming support: Accelerating change with Freddy AI. Today.

10:00 a.m.-12:00 p.m. PST: Employee Experience Track

  • Future of ITSM with Generative AI - Expert Perspectives and Trends

  • Shaping tomorrow: An IT Leader's Guide for the Future of Work with AI

  • Driving next-gen service experiences with Freddy AI

  • Employee Experience: Product Vision & Roadmap

Experience the future of people-first AI

See the latest AI-powered innovation from Freshworks