Girish Mathrubootham is the Founder and CEO of Freshworks. Girish started his career as a support agent and most certainly knows a thing or two about customer support. Here he discusses a topic that is very close to his heart and something that he strongly believes in- CEO on support. He discusses:
Why should a CEO be on support?
Why should customer support be a strategic initiative?
Anecdotal experiences on how support has shaped product strategy?
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