Reimagine AI. Redefine experiences.
AI is now essential to staying ahead of rising customer and employee expectations. Join us in Kuala Lumpur at The Freshworks Experience to uncover innovative ways you can use AI to deliver exceptional customer and employee experiences.
Date: September 10, 2024
Time: 3 p.m.
Location: Grand Hyatt, Kuala Lumpur
Speakers
Sandie Overtveld
Senior Vice President for APJ, Middle East and Africa, Freshworks
Simon Ma
Managing Director, Asia, Freshworks
Malcolm Koh
Head of CX Advisory, APJ & MEA, Freshworks
Matthew Khaw
Head of Focus Partner Sales, ASEAN, AWS
Praburaajan Selvarajan
CIO, Retail, TIMEdotCom Berhad
Satesh Vasu
Head of Customer Service, TIME dotCom Berhad
Kavitha Arumugham
IT Ops Team Lead, QI Group
Ts. Izzat Aziz
CTO, Permodalan Nasional Berhad
Dato’ Dr. Munirah Looi
Board Member, MyDIGITAL Corporation
Subash Cobi
AGM Technology Architecture & Management, TMOne
Ramsundar Radhakrishnan
Product Marketing Manager, Freshworks
Varun KR
Product Marketing Manager, Freshworks
Agenda
At our event, we’ll explore how AI can reshape customer service, enhance employee experience, and optimize IT operations. With dynamic breakout sessions, insightful panel discussions, and expert presentations, The Freshworks Experience—Kuala Lumpur promises to delight and inspire.
3:00 PM: Registration
3:30 PM: Welcome Note: Unveiling the event
Speaker: Francois Teo, Regional Director, Asia, Freshworks
3:40 PM: Keynote: Elevating employee and customer experience with Gen AI
Speaker: Simon Ma, Managing Director, Asia, Freshworks
4 PM: Partners in delivering Hypergrowth
Speaker: Matthew Khaw, Head of Focus Partner Sales, ASEAN, AWS
4:15 PM: Panel Discussion: The new standard—AI-powered experiences driving productivity and efficiency
Moderator:
Malcolm Koh - Head of CX Advisory, Freshworks APMEA
Panelists:
Subash Cobi - AGM Technology Architecture & Management, TMOne
Prabhuraajan Selvarajan - CIO, TimeDotCom
Ts Izzat Aziz - CTO, Permodalan Nasional Berhad
Dato Dr. Munirah Looi - Board Member, MyDigital Corporation
Sandie Overtveld - SVP, Freshworks APJ & MEA
5:00 PM : Freshworks Customer Excellence Recognition
Honouring and celebrating our valued customers who demonstrate outstanding achievements in the fields of Customer Experience and IT
5:15 PM: Refreshment break
5:30 PM: Exclusive breakout sessions
Customer Experience sessions
5:30 PM - 6:00 PM: Customer Spotlight: Satesh Vasu, Head of Customer Service,TIME dotCom Berhad
6:00 PM to 6:15 PM: Business transformation with AI: AI roadmap, adoption, direction: Varun KR, Product Marketing Manager, Freshworks
6:15 PM to 6:35 PM: Solution Showcase: Zonaldson Quah, Lead Solution Engineering, Freshworks
6:35 PM to 6:45 PM: Closing Notes
Employee Experience sessions
5:30 PM - 6:00 PM: Customer Spotlight: Kavitha Arumugam, IT Ops Team Lead, QI group
6:00 PM to 6:15 PM: Business transformation with AI: AI roadmap, adoption, direction: Ramsundar Radhakrishnan, Product Marketing Manager, Freshworks
6:15 PM to 6:35 PM: Solution Showcase: Sindhuja Jayaraj, Lead Solution Engineering, Freshworks
6:35 PM to 6:45 PM: Closing Notes
6:45 PM: Drinks and networking
Reserve your place now
Reimagine AI. Redefine experiences.