Reimagine AI. Redefine experiences.

Arrivals for our Customer and Developer Refresh 2024 events. Join us for coffee and breakfast.

Join us for a hands-on session to transform agent productivity with Freddy Copilot’s AI-powered tools, automating tasks and enhancing service delivery for maximum efficiency.

Developer Refresh 2024: London begins. Join our Developer and platform community as we look at how generative AI is transforming customer service and support and introduce you to the power of the Freshworks marketplace for applicaiton development.

Join us for Customer Refresh 2024. Our morning session is a fantastic opportunity to network with peers and fellow Freshworks customers. Our Customer Refresh event offers CX and ITSM breakouts where we showcase the latest product developments for Freshworks customers and showcase how customers are delivering delight with Freshworks powered employee and customer experiences.

Our ITSM breakout focuses on how you can fuel Service Transformation with AI. Are you looking for AI-first solutions to enhance your service delivery to the next level and deliver exceptional employee experiences? 93% of IT Practitioners are already deploying or exploring AI to enhance their ITSM and ITOM modernization efforts. Join us for this engaging discussion to learn. Watch live demos to see how Freshservice can help. In the second half of our ITSM breakout, we will facilitate a session for you to network, learn and grow with our ITSM Professionals and fellow Freshworks customers.

Our CX breakout focuses on how you can Elevate your Customer Service with AI-powered technologies. AI is changing the world of customer service. According to Gartner, 83% of businesses have plans to invest in gen AI for customer service or have already done so. Meanwhile, customer data is still siloed across various tools and software, making businesses invest a lot of time and energy in bringing them together for a single, unified view. Join us as we share best practices to getting started with AI and how to integrate your data sources through Freshworks marketplace apps. In the second half of our CX breakout, we will facilitate a session for you to network, learn and grow with our Customer Service Professionals and fellow Freshworks customers.

For those attending our 'classic' Refresh 2024: London, collect your badge, build your agenda and join us for lunch. Network with peers and industry leaders and meet with Freshworks partners. This is a fantastic opportunity to engage with the entire Freshworks ecosystem, all under one roof!

Hear from our Vice President and General Manager Steve Rycroft. Catch up on the best from Freshworks in 2024 and let us take you through what's in store for Refresh 2024: London.

Join Vice President and General Manager Steve Rycroft and Freshworks customer Hays Recruitment. We showcase our shared vision and why Hays Recruitment uses Freshworks products to deliver on it's promises to both customers and employees alike. This session showcases how generative AI is transforming customer service and support for a leading UK brand. Our opening keynote is one of the most exiciting elements of Refresh 2024: London as we showcase Freshworks strategic vision and the latest product announcements that will be coming to you in the months ahead. We will showcase how to put AI to work delivering business value today alongside Freddy AI and Co-Pilot product launch updates. This one is not to be missed!

Join our CX product roadmap session to hear the latest developments to Freshworks Customer Service Suite.

Join our ITSM product roadmap session to hear the latest developments to Freshservice. CIOs are grappling with challenges arising from growing expectations of the business to do more with less and the new-gen workforce expecting fast, personalized and interactive experiences at the workplace today. IT leaders have started leaning on AI-first solutions to enhance service delivery and deliver exceptional employee experiences. 84% of IT leaders are either exploring or already using AI. Join us for this session to unpack service operation use cases and see how Freshservice, an AI-powered enterprise-grade IT and employee service management solution can help accelerate your digital transformation and transform service delivery with AI

Our CX panel will feature leaders from a range of leading recognised UK brands. With contributions from Arsenal FC, Toolstation and more, this session will discuss our customers support and engagement strategy and a closer look at the technological innovations that have elevated their service strategy, turning customers into fans.

Our ITSM session looks at how ITSM looks to move beyond IT: Enterprise Service Management for all Business Teams. In this session, you will understand how Freshservice enables IT and business functions to come together and instantly resolve employee queries, automate tasks, streamline employee workflows and personalize employee interactions.

Device42's advanced discovery enables Freshservice customers to supercharge their IT service delivery and streamline operations by reducing MTTR. See how the integration helps customers mitigate risks across Incident and Change Management, while maintaining 24/7 compliance. In this session, learn why organizations that use Device42 CMDB on average resolve outages 10x faster & have 4.8x ROI.

Join our closing remarks from Refresh 2024: London. With special guests still to be announced, you will not want to miss this!