Join the AI-powered service revolution
Enhance productivity and improve customer, employee, and agent experiences with AI. Join us to explore the State of Service and Support in 2024, gaining insights into AI-driven strategies for success.
Date: November 28, 2024 Time: 4:30 p.m. IST Location: The Ritz-Carlton, Bengaluru
Inspiration: Reimagine AI-powered service and support
Dive into Freshworks’ latest generative AI capabilities and discover how our solutions can help service and support teams uncover winning trends, get ahead of issues, and make better data-driven decisions across your company.
Education: Discover AI strategies from industry pioneers
Meet partners and practitioners at the forefront of AI. Hear them share their unique experiences in navigating AI for service and support, providing proven strategies and practical knowledge for your own AI initiatives.
Connection: Meet with leaders in town
Engage with customer service and IT leaders, and gain exclusive access to Freshworks' executive team. Don't miss this chance to network, forge new connections, and gain valuable insights to propel your career and organization forward.
Speakers
Shelton Rego
Vice President & Managing Director, Freshworks India
Priya Subramani
Vice President - Product Management, Freshworks
Jayaram Karthik
SVP - Business Operations, Razorpay
Dhivakaran Thamilchelvan
Regional Sales Head, Freshworks
Annapoorna Venkataraman
Director - Customer Advocacy, Freshworks
Vish Mehta
Senior Product Manager, Freshworks
Agenda
Topic |
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4:30 p.m.: Arrival and registration |
5:30 p.m.: Welcome Address by Shelton Rego, Vice President & Country Head, Freshworks |
5:40 p.m.: Engage with AI session by Sundar Subramanian, Sr. Director - Customer Success, Freshworks
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5:45 p.m.: Deep dive into employee experience (EX) and product showcase
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6:00 p.m.: Customer Spotlight (Details to be announced soon!)
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6:10 p.m.: Freshworks Customer Excellence Recognition
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6:20 p.m.: Deep dive into customer experience (CX) and product showcase
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6:35 p.m.: Customer Spotlight (Details to be announced soon!)
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6:45 p.m.: Panel discussion on the role of generative AI in service and support
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7:30 p.m.: Freshworks Customer Excellence Recognition
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7:40 p.m.: Overview into Freshworks Insiders Program by Annapoorna Venkataraman, Director - Customer Advocacy, Freshworks
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7:45 p.m.: Closing Remarks by Dhivakaran Thamilchelvan, Regional Sales Head, Freshworks
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7:50 p.m.: Networking dinner
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Reserve your place now
Join the AI-powered service revolution