Join the AI-powered service revolution
Enhance productivity and improve customer, employee, and agent experiences with AI. Join us to explore the State of Service and Support in 2024, gaining insights into AI-driven strategies for success.
Date: August 8, 2024
Time: 4.30 PM IST
Location: The Leela Ambience Gurugram Hotel
Register now
Inspiration: Reimagine AI-powered service and support
Dive into Freshworks’ latest generative AI capabilities and discover how our solutions can help service and support teams uncover winning trends, get ahead of issues, and make better data-driven decisions across your company.
Education: Discover AI strategies from industry pioneers
Meet partners and practitioners at the forefront of AI. Hear them share their unique experiences in navigating AI for service and support, providing proven strategies and practical knowledge for your own AI initiatives.
Connection: Meet with leaders in town
Engage with customer service and IT leaders, and gain exclusive access to Freshworks' executive team. Don't miss this chance to network, forge new connections, and gain valuable insights to propel your career and organization forward.
Meet the speakers
Priya Subramani
Vice President, Product Management, Freshworks
Suresh Kolla
CIO, Care Insurance
Priya Chakravarthy
Vice President, Customer Experience, Blusmart
Vandana Tanna
Director, India Business, Freshworks
Mohit Patle
Sr. Director, India Business, Freshworks
Riddhi Nagpal
Director, Customer Relations, Cashkaro
Viswanatha Mehta
Senior Product Manager, Freshworks
Sethupathy Ramanathan
Senior Manager, Customer Success, Freshworks
Agenda
Topic |
|---|
4:30 p.m.: Arrival and registration |
5:30 p.m.: Opening keynote - State of service and support in 2024 with AI |
5:50 p.m.: Deep dive into employee experience and product showcase |
6:05 p.m.: Customer spotlight (Details to be announced soon!) |
6:15 p.m.: Freshworks Excellence |
6:35 p.m.: Deep dive into customer service and product showcase |
6:50 p.m.: Customer spotlight (Details to be announced soon!) |
7:00 p.m.: Customer spotlight (Details to be announced soon!) |
7:10 p.m.: Freshworks Excellence |
7:30 p.m.: Closing note |
7:35 p.m.: Networking dinner |