As an admin setting up Freshdesk-Freshchat integration for the first time, you probably want to set things up the right way from the get-go. This involves being aware of all the options available to you and making the right choices for your team. This is where Freshdesk-Freshchat integration can help you.
This training will help you understand the benefits of integration Freshchat with your helpdesk. You will be able to set up Freshchat integration in Freshdesk and vice versa to enable a seamless support experience for your team as well as your customers.
In this course, we will be covering,
An overview of Freshdesk - Freshchat integration
How to set up the integration
How to import FAQs from Freshdesk to Freshchat
How to convert a Freshchat conversation into a Freshdesk ticket
Join the Freshworks Academy by creating an account to take this course.
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