Announcing Freddy AI Agent
Introducing autonomous AI agents, the core of people-first AI for exceptional customer and employee experiences. Learn more at the Freshworks AI Summit.
Watch on-demandFreddy AI Agent is ready to help—anytime
Meet the new generation of AI agents. Providing fast, reliable, always-on service for your customers and employees has never been so refreshingly simple.
Deliver fast, reliable customer service 24/7
Freddy AI Agent talks naturally with customers to provide reliable support around the clock on all your channels.
Autonomous and always-on: Provide conversational support across all your channels in more than 20 languages.
Easy, no-code deployment: Simply link sources like websites, PDFs, and your knowledge base and watch agents get up and running. Done and done.
Hyper-personalized service: Freddy AI Agent can remember previous exchanges, jump to a new topic, and resolve an average of 40% of service inquiries.*
Trusted and secure: Freddy AI Agent is enterprise-grade AI built on strict privacy controls for security and compliance.
Always-on IT support you can trust. Thanks, Freddy!
Freddy AI Agent provides 24/7 employee support, tapping into your knowledge base for fast, reliable assistance on your go-to channels—resolving an average of 45% of service requests autonomously.*
Personalized support: Help employees—in their preferred language—with conversational support via Slack and Microsoft Teams.
Fast time to value: Connect to your knowledge sources to launch reliable AI agents in minutes. No setup, no code, no hassle.
Trusted and secure: Freddy AI Agent is enterprise-grade AI built on strict privacy controls for security and compliance.
Effective self-service: Meet growing demands for IT support—and extend to other employee services. Modernize the easy way.
Better responses. Happier customers.
Freddy AI Copilot helps agents deliver better, faster service—including 38% faster resolutions. And now with more detailed email replies, even more customers can get help automatically.
Faster responses: With Ticket Suggester, agents can gain instant access to past conversations on similar topics, including an instant summary, for help solving related issues.
Efficient email resolutions: Automatically respond to emails with instructions, not just links, and use customer feedback to resolve a query or hand it off to an agent. Faster service for customers, less work for customer support teams.
More languages. Better incident reporting.
Freddy AI Copilot already gives IT and business teams the power to resolve issues in 34% less time. Now Freddy AI Copilot’s new features do even more to supercharge productivity.
Break language barriers: Freddy Translator recognizes more than 40 languages, translating tickets and replies instantly so IT teams can help employees in the language they prefer.
Respond more quickly: Freddy AI Copilot can generate a comprehensive incident report, including resolution actions. With a report in seconds, IT teams can focus on improving resiliency.
* Resolution time is based on Freddy AI Agent private beta usage.
Conversational AI is going to be a huge benefit in transforming customer service. It’s going to allow our customers to find the information and support they require much faster, improving overall satisfaction.
With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support. Freshservice is simple and easy to understand, even for those without deep technical knowledge or rigorous IT training.
Build a winning AI strategy
Explore data-driven resources, expert insights, and peer results to help you transform customer and employee experiences.
Freddy AI Agent is ready to transform service
Early results are in: Freddy AI Agent saves time, improves service, and enables employees to be more productive.
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Missed the Freshworks AI Summit?
Watch it on-demand. Hear industry leaders to explore how people-first AI can help you deliver exceptional customer and employee experiences.
