Meet Freddy AI by Freshworks
Intelligent. Insightful. Ready to help. Freddy AI transforms customer and employee experiences with the power to get more done, easily.
Schedule demoAI that works for your business
Freddy AI is built in and ready to use, so you can get started right away. Transformative business impact, out of the box.
Freddy AI Agent
Freddy AI Copilot
Freddy AI Insights
AI everyone can appreciate
When you’ve got Freddy AI to help, everyone has a better experience—from employees to customers to business leaders. Less frustration, more delight.
Agents
Give agents their time back. Freddy AI helps resolve tickets quickly, so agents can focus on work that matters most. Freddy AI can draft responses, summaries, and articles - and even suggest ways to optimize processes and create scalable practices.
Freddy AI powers your business
Using these new AI solutions, we’re excited to equip our customers and employees with the tools they need to enable their daily functions and deepen our engagement with them, allowing us to focus on the key priority: creating happy employees and delighted customers. Having access to great software, supercharged by generative AI, is a game-changer for us.
We adopted Freddy for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.
Our internal customers can actually feel the positive impact of the significant improvement in service quality without even connecting with a human.
Learn how other companies are using Freddy AI
Freddy AI has been busy racking up impressive stats and delighting teams across industries. Explore Freddy’s proven business impact.
Resolve tickets 60% faster
The results are in: Freddy AI helps IT service agents and admins accomplish more. Much more.
Respond 58% sooner
Customer service teams are achieving huge gains with Freddy, including impressive ROI.
Case study: PhonePe
India’s largest digital payments platform automated 80% of customer queries with Freshworks.
See Freddy AI in action
Get a guided tour with a product expert. Find out how our AI-driven solutions can meet your needs and challenges.