What is ACD Automatic Call distributor Blog

What is ACD (Automatic Call Distributor System)?

Ganesh Narayan on November 14, 2018. 8 min read

In telephony, ACD stands for Automatic call distributor. It is a system that receives incoming calls, assorts them based on preset conditions and transfers the call to the right agent, team, or IVR menu. What is an ACD in a call center? In a call center, an ACD system helps manage call traffic and…

Ganesh Narayan on November 12, 2018. 4 min read

The WORST phone support experiences

It’s hard to consistently provide good customer service. On some days, the customer calling your h...

Ganesh Narayan on October 17, 2018. 8 min read

Dear Aircall, it is time to tap out.

Compare Aircall vs Freshdesk Contact Center. Find out what freedom feels like. There’s this unique...

Nikhil M on October 15, 2018. 6 min read

What is IVR?

IVR or Interactive Voice Response is a system that reads out a menu or list of options during a phon...

Haritha Sridhar on September 14, 2018. 9 min read

[Water Cooler Talk] Calls may come and calls may g...

No one faces the wrath of irate callers better than a call center agent. And that’s exactly why th...

Smrithi Parameswar on September 7, 2018. 5 min read

What’s new in Freshdesk Contact Center: Dissecti...

As larger phone teams are ramping up on Freshdesk Contact Center, we increasingly understand the pre...

Haritha Sridhar on August 28, 2018. 6 min read

[Water Cooler Talk] B2B Support: Beyond the veil

“Hmm… so, what do you do?” Probably one of the most dreaded questions, especially at f...

Megha Rajeev on August 21, 2018. 6 min read

What is customer satisfaction?

Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...

Ishwarya Srinivas on August 17, 2018. 4 min read

What’s new in Freshdesk Contact Center: Multilin...

The first half of 2018 has been super busy and exciting for us — businesses across verticals began...

Megha Rajeev on July 11, 2018. 5 min read

Dear Zendesk, phone doesn’t need hand-holdin...

Zendesk Talk vs Freshcaller for call centers. Find out what freedom feels like. A call center phone ...