healthcare phone system

How to leverage the phone system to improve patient engagement

on September 17, 2020. 7 min read

COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone system can help you improve patient engagement. With upcoming technologies bridging the communication gap, modern patient engagement techniques involve outreach via media like phone, emails, and messaging to improve wellness. The healthcare industry is finally catching up with the…

What is call center shrinkage?

What is call center shrinkage?

At any point in time, do you know how many of your agents are available to take calls vs how many ar...
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