Freshcaller mobile app - Talk to customers on the go
Manage pressing conversations on the go with the Freshcaller call center app for Android and iOS.
No more need to worry about missing out on customer calls when your agents are not at their desk. With the Freshcaller mobile app, agents can make/receive calls from their Android/iOS devices, no matter where they are or what the time is. Building happy experiences has never been easier.
Your agents can add and transfer notes while on the call, choose the number from which the call has to be made, and create tickets from within the app to log call details. give context. They can collaborate with teammates even with their mobile phones or tablets to create ‘WOW’ moments for your customers.
Agents can set their availability to receive calls during work hours. With the call logs section, they can quickly access call details and place a call if needed. They can access and play call recordings and look at call summary to go back and check details associated with the call.
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