Benefits of using a conferencing phone system

 
Enable remote working

Utilize a phone conference system to make conference calls to any of your available agents irrespective of location. 

 

Enable great agent performance

Agents can learn problem-solving and troubleshooting techniques from other agents to help tackle similar customers in the future.

 

Prevent multiple call transfers

Solve customer issues without routing them to multiple agents, instead, add agents to the ongoing call.

Enhance your conversations with call conferencing

Boost your first call resolution rates 

Sometimes, it takes more than one agent to solve a customer query. But when customers call you, they want their queries to be solved fast and in the very same call. Not doing so will lead to decreased customer satisfaction. With conference calling, you can get the concerned team onboard and solve your customer’s problem in the very first call. Thus boosting your FCR and customer satisfaction.

call conferencing call conferencing

 

Speed up your sales process

While on calls with prospects, your reps would encounter certain questions they may not be best equipped to answer. There could be a need for a technical/product expert. Getting back to your customers at a later time is not a good option, as they may move on to a competitor. Instead, rope in an expert in the very same call, impress your prospects and close deals quickly.

conference phone system conference phone system

 

Collaborate across the globe 

Your business may have several teams or you may have agents spread across multiple regions. You may even be catering to customers in multiple locations. With Freshcaller’s conference calling solution, location doesn’t matter. You can enable your agents to collaborate on customer problems with ease irrespective of where your agents or customers are located.

conferencing phone system conferencing phone system

How to set up call conferencing

Once you sign up for Freshcaller, you can buy numbers from over 90 countries or even port your existing number. Your next step would be to add teammates. Once you have a number and have added teammates, you can make voice conference calls in Freshcaller. While on a call you can add your available teammate and your call would be converted to a three-way conference call. All of this wouldn’t take you more than a few minutes with the intuitive and user-friendly interface of Freshcaller.

call conferencing call conferencing

FAQs on Call Conferencing