Call queues that don’t frustrate your callers!
Call queue management that both your callers and phone teams will love. Provide callbacks, customize queue messages, and route intelligently with Freshcaller .
With Freshcaller, you can create specialized queues for each of your teams. Queues work together with your IVR menu to ensure callers are sent to the right team within your organization. You can also create fallback options for each and every scenario and send customers seamlessly from one call queue to another.
The number one frustration for many customers with phone support is waiting in the call. With Freshcaller, you can be the business that lets your customers skip the call queue and opt for a callback.
Utilize Freshcaller’s custom messages to improve your caller’s experience while in the queue. You can also announce any updates or offers that you may be running to make the waiting time worthwhile for your callers.
Once you sign up for Freshcaller, you have the choice of buying numbers from 90+ countries. Once you have a number and have added your team members, you can start configuring your call queues. You can assign your call queue to a particular team or even an individual agent, finally, you would have to associate your call queue with a phone number. You can create multiple queues and assign them to different teams and phone numbers.
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