Come hell or high water, our voicebot is here to answer 🤖
The voicebot powered by Freddy AI gives instant answers around-the-clock, giving customers the right solution they need without the help of a live agent.
Speed that helps customers get quick answers to their concerns. They love to find solutions in the first few minutes of their call than having to wait through multiple navigation patterns or wait in line to get in touch with a live agent. The Freshcaller voicebot responds to customers on FAQs like password resets, account activation, and even the president of a country.
While customers don’t expect you to be available 24/7, they do expect to get some response whenever they call. Voicebot provides around-the-clock customer service with the call deflection. This way customers have their concerns addressed on time, while your team gets more time to focus on pressing demands that need human intervention and more than just readymade answers.
There is always an essence of warmth when you give customers answers that’ll make life easier for them by proactively understanding their issues. Something as smart as asking the customers if they want to purchase a train ticket when they call to enquire the cost of the ticket is an effective way to give them a wow experience. Always be a step ahead and offer predictable solutions with the voicebot.
There is never enough time or resources to attend to customer calls in most phone teams. Voicebot powered by Freddy AI is capable of handling the less complex, direct concerns from the customers leaving enough time for your phone agents to focus on the more complex L2 concerns. This way your agents can be most productive and deliver impressive customer experience.
Freddy understands, identifies, and answers customer concerns effortlessly. Customers can call, chat, email a helpline, and ask questions just like any normal interaction they have with a human being. Freddy looks for answers from the knowledge repository and FAQs to give the most relevant answer to the customer. Also, Freddy proactively gives the customer more information that solves the issue better by giving them what they really need on top of what they want.
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