services
What services can an inbound contact center offer to businesses?
The primary duty of an inbound contact center is to offer support to incoming customer queries. These queries can be of diverse nature. To address these diverse queries, an inbound contact center offers several choices. Here are some of them.
Technical support
Provide technical support to new or existing users over the phone, email, chat, or social media messengers. Inbound contact centers can also be entrusted with the task of offering onboarding support to new users.
Help desk services
An inbound contact center can act as the hub for help desk services. Customers can reach out to the inbound contact center to report defective products, raise complaints, or order replacements. The contact center will compile all conversations and provide resolution in a single thread.
Order processing
An inbound contact center can also act as an inbound call center that takes customer calls and processes orders for products and services. This is typically useful in service industries where time-sensitive orders or appointments are to be made based on specific personal requests.
Product upgrades and renewals
Customers who find their current plan to be inadequate and want to upgrade to a higher plan can get in touch with a contact center. Calls of this nature are typically routed through an inbound contact center.