Reliable and secure healthcare conversations
Deliver the very best phone experience to your patients with a HIPAA ready phone system. Discover the benefits of using Freshcaller for healthcare communications.
It is absolutely critical to get your patients connected to the right agent as quickly as possible. Freshcaller provides a comprehensive inbound routing engine that will help you do that and much more:
Create IVR menus in minutes and route callers to the right departments
Enable multiple fallback options to ensure no call goes unanswered
Give your callers a choice to opt for a callback for non-emergencies to free up your call queues
Equipped with the communication history of patients, your agents will have context of their issues and can have personalized conversations with them. Here’s how Freshcaller provides context to your conversations:
We understand that the privacy and security of your patient’s data are of paramount importance to you. Freshcaller is committed to adhering to the highest standards of data privacy and security.
All call data including call recordings are in an encrypted format
Flexible recording options; record calls after explicit consent, pause recordings when sensitive information is being shared.
Freshcaller is now HIPAA ready and can sign a BAA (Business Associate Agreement) upon request.
Read our HIPAA configuration guide here.
Over 50,000 customers across the globe trust Freshworks with their data. Freshworks and its products are ISO 27001 certified. Yearly SOC 2 Type 2 attestation audits are conducted by independent third-party auditors. In addition to being GDPR compliant, Freshworks also complies with privacy shield, Cyber Essentials, and Cyber Essentials+.
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