Freshcaller pricing
Elevate care with fast and easy conversations
Products
Freshcaller
- Customer service
- IT service
- CRM
Free
No FREE minutes
Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
Conversation Properties
Inbox
Growth
Everything in Free and
Up to 2000 incoming minutes/month FREE
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Cold Transfer
Call Recording
Pre-built Reports
Parallel Calling
Queue Transfer
Pro
Everything in Growth and
Up to 3000 incoming minutes/month FREE
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
Routing Automation
Call Lifecycle
Call Monitoring
Pause Recordings
IVR (Phone Trees)
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
Agent Extensions
Smart Escalations
Enterprise
Everything in Pro and
Up to 5000 incoming minutes/month FREE
Speech Enabled IVR (Phone Trees) FREDDY
Abandoned Call Metrics
Service Level Monitoring
Day Passes
Add extra agents to your account for a day
Frequently Asked Questions
How does the 14-day free trial work?
After you sign up, you can access all the features in the Freshcaller Enterprise Plan for 14 days. We want to make sure that you are completely satisfied with Freshcaller before you buy the product.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshcaller account to change your subscription details.
How safe is my data?
We take security seriously and our servers are hosted in a world-class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.
Do you have any cancellation fees?
No. Freshcaller is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
Any other pricing related queries
Do write to us at hello@freshcaller.com and we will get back to you at the earliest.
What is a Freshbot session?
A Freshbot session is any unique interaction between an end-user and a bot:
- On email, every email response is counted as 1 bot session
- On voice, every voice bot response is counted as 1 bot session
- On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session
- Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.
How can I buy additional AI agent sessions? What’s the validity
You can purchase an unlimited number of AI agent session packs. Extra packs are priced at $100 for 1000 sessions. The validity of a pack aligns with your payment cycle. For example: if you choose to pay quarterly, your AI agent sessions will also expire quarterly.
What is Freddy AI?
Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities. To know more about Freddy, click here