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Important note
Increase agent productivity by using all the features with a small additional charge
You can make and receive calls in Freshcaller by purchasing phone numbers and call credits.
Call recording charges of USD 0.0032/min are applicable when you choose to record your calls.
A charge of USD 0.005/min when supervisors and administrators choose to monitor/barge phone calls.
A charge of USD 0.005/min when agents add other team members on conference calls.
An additional charge of USD 0.005/min is applicable when agents choose to attend calls on their SIP.
Voicemails left by callers are chargeable as per the region's pricing. An additional charge of USD 0.004/min is applicable if you choose to transcribe your voicemails.
Once you exhaust your free local incoming minutes for calls attended on browser, a flat rate of USD 0.013/min will apply. Learn more about free incoming calls here.
Billing will be rounded off to the next minute. For example, if a call lasts 2min 45sec it will be billed for 3 minutes. All prices are exclusive of applicable taxes.
72,000+ customers trust Freshworks
“We are happier and experience less stress. If we are on a break, we can put ourselves on offline, and the caller gets to hear a professional message where we point them to our help center (Freshdesk). Handling calls is now way more professional than when we picked up the calls using our own mobile phones.”
“In general, the impact has been positive from the point of view of our management, it has allowed us to have greater visibility, manage costs and know how much we pay for our efforts, thus helping us define our business model and adapt to everyday needs of our customers.”
“We have been using Freshdesk Contact Center (formerly Freshcaller) for over a year now and are very pleased with the software. It helps me manage and oversee my staff through the live dashboard and analytics.”
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