Learn how to set up Health Scores, Alert Playbooks, and Goal Templates to understand and help your customers.
Learn how to set up the basic functionalities like setting up email, SLA, automations, and more.
In this course, Freshdesk agents will learn all the basic functionalities required for them to be successful.
Learn how to communicate effectively, handle difficult customers, overcome demotivation, and more.
Learn the best practices of configuring Freshservice as an admin, its workflow capabilities and asset management.
Learn about working with tickets, ticket properties, and other basic functionalities agents use every day.
Get trained in adding field technicians, organizing them into service groups, and creating and assigning service tasks.
Learn how to integrate Freshcaller and Freshdesk and work efficiently by bringing data from both tools together.
Learn how to set up and use Freshchat - a modern messaging software, to chat with website visitors and customers.
Learn about ITSM benefits, quick wins, ITIL and its processes, and common ITIL adoption mistakes that you should avoid.
Sorry, our deep-dive didn’t help. Please try a different search term.