FRESHWORKS ACADEMY
Customer Service Skills
Customer service representatives need to have multiple skills to be good at their jobs. How and when they talk to customers is just as important as what they tell them. Different customers have different motivations and temperaments, and customer service reps need to know how to talk to each and every one of them.
This course details the basic customer service skills that you will need every day. If you are a new support rep, this course is a great place to start.
In this course, we will teach you how to:
Communicate over email and social media
Handle difficult conversations with customers
Overcome demotivation
Cultivate and express empathy
Be a customer champion and more
Take this course by creating an account with Freshworks Academy.