FRESHWORKS UNIVERSITY

Customer service skills

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Customer service representatives need to have multiple skills to be good at their jobs. How and when they talk to customers is just as important as what they tell them. Different customers have different motivations and temperaments, and customer service reps need to know how to talk to each and every one of them.

This course details the basic customer service skills that you will need every day. If you are a new support rep, this course is a great place to start.

In this course, we will teach you how to:

  • Communicate over email and social media

  • Handle difficult conversations with customers

  • Overcome demotivation

  • Cultivate and express empathy

  • Be a customer champion and more

Take this course by creating an account with Freshworks University.