Great customer experience, round the clock
Handle agent shifts easily and delight customers no matter when they contact you
Sign Up For FreeSay goodbye to those spreadsheets
You no longer have to waste time logging details about shifts in spreadsheets. With Agent Shifts, you can keep track of different schedules and the agents that work in them with simple views. When you need to change an agent’s schedule, you can easily move them from one shift to another.
Orchestrate workflows across shifts
You can make Agent Shifts work for you based on your team's workflows.
Route inquiries only to the agents working the current shift.
Have urgent issues move across shifts ensuring customers get quick responses.
Have agents take end-to-end ownership of issues that need troubleshooting.
Agent Shifts adapts to your unique workflows and ensure no issue slips through between shifts.
Ensure great support even when agents are Out of Office
When a customer responds to an agent who’s on leave, Freshdesk recognizes if they’re temporarily available or if they’re away on a long break. Your customer will then be automatically notified and tickets can be re-routed to agents who are available.
Managing support made easy
Automate ticket assignment
Monitor performance in real-time
View agent availability at a glance
Sign up for Freshdesk today
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