Managing support made easy
Automate ticket assignment
You have the option to choose between assignment methods that distribute tickets equally, based on an agent's skill, or based on their workload.
Monitor performance in real-time
Get a birds-eye view of trends in the volume of enquiries, customer happiness, agent availability, and agent performance across all support channels.
View agent availability at a glance
Get an accurate view of the team’s availability. You can see how long an agent has been active on a channel and when their status was last updated.