The unified experience
Customer history, ticketing, and teams—together in a single view, enhanced with AI. With everything at their fingertips, agents can stay focused on customers, not switching tools.
Toggle-free zone
With unified customer records, communications, tickets, and powerful AI all in one seamless agent workspace, you’ll never say, “Where’d I put that email?” again. Ease and efficiency have entered the building.
Give tickets an express lane
Say goodbye to shared inbox chaos with a unified agent workspace that lets you prioritize tickets, auto-assign tasks, and always know who’s working on what—so you’re never duplicating efforts.
Keep the backstory front-and-center
With a complete 360-degree view of customer history, including key activities, past interactions, preferred channels, and downloads, agents can see what’s been done and what to do next. It’s personalized support, simplified.
Get right to the point
Spend less time crafting answers and more time helping customers. Create a library of consistent, accurate responses to common questions, with placeholders for quick personalization. Freddy AI can suggest the most relevant response in a flash.
More capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities.
Advanced ticketing management
Prioritize, categorize, and assign tickets more efficiently and effectively than ever.
Streamlined admin
Automate repetitive tasks so agents can stay focused on delighting more customers.
Team collaboration
No duplicate efforts. No tasks overlooked. Just easy, efficient collaboration.
Self-service
Help customers help themselves and empower agents with a robust knowledge base.
Analytics and insights
Analyze performance data, create custom reports and dashboards, and easily share results.
Helpdesk AI
Give agents an AI assistant to help them be more productive, so customers get faster service.
Freshdesk integrations
If it’s a tool that cuts complexity, adds efficiency, and speeds up time to value, it’s easy to integrate with Freshworks—in the cloud or on-premise. Go ahead, put an umbrella in your drink.
Explore integrations
Slack
Collaborate easily, get real-time notifications, and convert conversations directly to tickets.
MS Teams
Simplify cross-team collaboration and stay updated on tickets without switching applications.
Google Calendar
Easily schedule and manage meetings by bringing the power of Google Calendar within Freshdesk.
Related resources
Leading brands around the world use Freshdesk to streamline their processes and delight more customers. Yours should be next.
Lalamove finds a new gear with Freshworks
Asia’s top on-demand delivery service increases sales conversions by 24% with Freshsales and Freshdesk.
Freshdesk Customer Service Benchmark Report 2024
Exceed industry standards in support quality, productivity, and overall customer experience.
Freshdesk leaves Bridgestone’s support issues in the dust
Global tiremaker implements Freshdesk, slashes average ticket age by an eye-popping 97%.
Experience a unified agent workspace
14 days free. No credit card required. No strings attached.