Freshdesk AI
Reliable gen AI that empowers your customers, agents, and leaders
AI is significantly reshaping Customer Service
Creating new opportunities to improve efficiency and maximize return on investment. Leverage Freshdesk AI, natively built within the Freshworks ecosystem, to deliver faster resolutions, enhance customer satisfaction, and boost your service team's efficiency.
Always on, human-like assistance with Freddy AI Agent
For years, chatbots have left customers frustrated with their rigid scripts and inability to connect on a human level. Freddy AI Agent is a breakthrough. It understands natural language and responds just as naturally, making customers feel like they’re speaking to someone who genuinely understands and empathizes with their issue. It resolves queries instantly, and the best part? It can start handling the bulk of your support inquiries within minutes, not months.
Help your agents resolve more queries in less time using Freddy AI Copilot
As your business expands, so does the demand for support. To keep up, your agents need to work smarter, not harder, to maintain the high-quality service your customers expect. That’s where Freddy AI Copilot steps in. Acting like a personal assistant, it handles all the mundane tasks for your team—from prioritizing tickets based on sentiment to summarizing conversations and suggesting responses—boosting both the quality and speed of your support.
Better analytics, faster decision making
Why Freshdesk is a better choice
Freshdesk provides more comprehensive analytics features than HappyFox, including a variety of pre-built and custom reports that focus on agent performance, SLAs, CSAT, and additional metrics. On top of this, Freshdesk’s AI-powered insights help spot trends faster, assess opportunities for faster decision making.
Why HappyFox might not be the right choice for you
HappyFox provides basic analytics capabilities, which might not be enough to track and understand support performance. It tracks a few metrics, like ticket volume, and has more restricted customization options. Additionally, it does not include AI-powered insights, resulting in the need for manual reporting and delayed decision-making.
How does Freshdesk AI improve your everyday support?
Freshdesk AI offers three key benefits. First, it helps you automate up to 84% of your support queries, instantly delighting customers. Second, it enables your agents to provide high-quality responses while saving valuable time. Last but not least, it empowers your CX leaders to make more informed, data-driven business decisions. Here’s how it does this:
Automate support queries
Prioritize by sentiments
Summarize customer queries
Auto-triage ticket fields
Improve grammar and tone
Translate instantly
Suggest canned responses
Recommend solution articles
Generate solution articles
What our customers are saying
"Freddy AI Copilot has significantly enhanced our organization's operational efficiency by automating over 70% of routine customer queries. This has led to a 30% reduction in average resolution time, boosting customer satisfaction scores by 25%. Furthermore, with Freddy's predictive insights, we've improved our first contact resolution by 40%, allowing us to manage 20% more customer interactions without increasing headcount."
Freshworks doesn't overcomplicate things. They offered a very reasonable price for what they delivered. I found the company representatives to be very honest and transparent—if their product didn't do something, they noted it and worked on how they could help you find the solution.
"I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence, and the quality of emails they’re sending now is remarkable."
Frequently asked questions
Find quick answers to common questions about Freshdesk AI
What is Freshdesk AI?
Freshdesk AI is the ultimate customer service powerhouse, comprised of Freddy AI Agent, Freddy AI Copilot, and Freddy Insights. Freddy AI Agent provides instant answers to your customers without any work for your agents. Freddy AI Copilot empowers agents to deliver top-notch customer service and increase their productivity. Freddy Insights gives leaders critical data to unlock the full potential of your support operations.
Are Freshdesk AI and Freddy AI the same?
Yes, Freddy AI is our official AI solution for businesses. When discussing our CX products, it may also be referred to as Freshdesk AI.
How can I access Freshdesk AI?
Customers on the Pro and Enterprise plan can purchase Freddy AI Agent and Freddy AI Copilot as add-ons to unlock its powerful capabilities.
How much does Freshdesk AI cost?
For full pricing and packaging information, click here.
See Freshdesk AI in action
Get a personalized demo with a product expert. Find out how our AI-driven solutions can meet your needs and challenges.