Every business team should listen to the ‘voice of the customer’
As AI makes it easier to generate deep customer insights, every business function can benefit
Jeff Davis
3 min read
Where to find Freshworks in April 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
3 min read
How AI-powered customer service drives growth—not just efficiency
Smart AI strategies can turn customer data into revenue opportunities
Articles and Insights
Meet the AI-augmented engineers at Freshworks
As AI delivers results, it’s also changing teams and the way they work
Vishnu Prasad
5 min read
New roles, new rules: How AI is reshaping jobs in customer service
Customer support leaders are creatively deploying AI—not to automate agents out of work, but to pair them with agents in strategic ways that drive results
Dan Tynan
5 min read
Key strategies for generating business value from AI
Freshworks CEO Dennis Woodside shares tips to unlock AI’s potential
Dennis Woodside
2 min read
How AI empowers customer service teams
Freshworks CCMO Mika Yamamoto on why combining AI with human expertise is the key to faster, smarter, more personalized customer experiences
Mika Yamamoto
5 min read