Breaking IT support bottlenecks to improve EX
Turning to a new ITSM helped Qualfon change the way IT operated
Kevin Lau
1 min read
Where to find Freshworks in March 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
2 min read
3 ways AI is redefining jobs in IT
For IT professionals, AI isn’t just another technology shift—it’s a fundamental redefinition of work itself
Dan Tynan
4 min read
Articles and Insights
Empowering women at Freshworks
Freshworks’ Women 360 employee resource group holds its first symposium in Chennai
Vishnu Prasad
2 min read
Freshworks hackathon sparks 74 new product ideas
Global teams of Freshworks employees focused on innovation, process improvements, and more
Vishnu Prasad
2 min read
How AI agents will make smart decisions
In the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions. Here’s how to make sure the bots get it right.
Dan Tynan
7 min read
AI’s ‘double payoff’ is emerging in retail
Retail industry analyst Bryan Gildenberg sees AI adoption dually supporting better IT service and customer support
Howard Rabinowitz
2 min read