Varnika Om on January 12, 2024. 8 min read Omnichannel Customer Service vs Multi-Channel Supp... Did you know that over 63% of customer service leaders globally have seen increased customer expecta...
Ida Jessie Sagina on January 12, 2024. 14 min read A Step-by-step Guide for E-commerce Customer Servi... The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers....
Akshaya Srikanth on September 30, 2023. 9 min read What is Customer Service? Definition, Benefits, Sk... Customer service is crucial to the success of a business. If you’re new to the concept of cust...
Varnika Om on September 14, 2023. 9 min read 29 Customer Service Tips to Deliver Great Customer... What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? Th...
Varnika Om on September 14, 2023. 6 min read Top 11 Help Desk Best Practices Helpdesk software is designed to streamline customer conversations from across channels into one vie...
Rohit Viswanathan on September 14, 2023. 7 min read The Ultimate 5-step Customer Service Management Gu... What is customer service management? At a conference in 1997, Steve Jobs famously replied to a provo...
Krishna Charan on September 14, 2023. 5 min read Customer service process: Build an evergreen suppo... Every growing customer support team needs a standardized customer service process. Without proper gu...
Varnika Om on September 14, 2023. 12 min read Omnichannel Retail: A Guide with Strategies, Examp... The pandemic redefined retail shopping throughout the world. According to McKinsey, customers made m...
Ida Jessie Sagina on April 28, 2023. 8 min read How to Build a Customer Experience Strategy: 5 Bes... There are many moving parts in play when trying to explain, let alone execute, an exceptional custom...
