Varnika Om on September 30, 2022. 9 min read How to Identify and Address Customer Pain Points Every product or service is designed to address specific customer pain points or challenges. Yet, wh...
Akshaya Srikanth on September 16, 2022. 4 min read 10 Best Customer Service Podcasts A good customer service podcast can help you become a better customer service professional, learn ab...
Varnika Om on September 8, 2022. 5 min read What is Agent Experience? (+Tips to Improve AX) Approximately 96% of business leaders reported that focusing on agent experiences makes it easier to...
Ida Jessie Sagina on September 6, 2022. 16 min read 35+ Best Contact Us Pages To Steal From A toll-free number, an email address, and a bunch of office addresses arranged randomly. If that’s...
Varnika Om on September 2, 2022. 11 min read 11 Types of Customers and How to Win Them Over A customer’s journey begins much before they become your customers. If you wish to grow a loyal cu...
Ida Jessie Sagina on August 9, 2022. 8 min read Customer dashboards: Examples of Customer Service ... One of the primary responsibilities of a customer support manager is to monitor your team’s perfor...
Akshaya Srikanth on July 22, 2022. 10 min read How to Create the Ideal Shift Schedule (Free Templ... A well-thought-out shift schedule can be your competitive advantage, especially in industries that n...
Akshaya Srikanth on July 12, 2022. 8 min read How to Win Back Frustrated and Unhappy Customers No matter how great your products or services are, some customers are bound to run into problems. Th...
Ida Jessie Sagina on July 7, 2022. 7 min read 7 Customer Journey Map Examples Across Industries If you’re an avid Agatha Christie fan, you’ll notice the rough sketches and maps that the author...
