Akshaya Seshadri on June 24, 2022. 9 min read The Importance of a Customer-Focused Culture What is a customer-focused culture? It’s essential to think from your customer’s perspec...
Varnika Om on June 24, 2022. 4 min read Customer Support vs Customer Success: The Verdict ... Customer support vs customer success – two terms that have been seen as the same function in s...
Akshaya Srikanth on June 23, 2022. 10 min read 3 Customer Service Career Paths You Should Know Ab... Customer service has grown to become a critical function across industries including airlines, softw...
Varnika Om on June 17, 2022. 9 min read What is Customer Lifecycle Management? When you have access to customer data for every stage in the buyer journey, you are able to manage y...
Varnika Om on June 16, 2022. 10 min read What is Service Recovery? All Your Questions Answe... Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite ha...
Varnika Om on June 15, 2022. 7 min read How to Prioritize Customer Needs When a customer reaches out to your company with a question or problem, they expect immediate attent...
Ida Jessie Sagina on June 14, 2022. 9 min read 13 Best Knowledge Base Examples to Learn From Companies set up knowledge bases to help customers find answers to their queries faster. However, no...
Akshaya Seshadri on June 13, 2022. 5 min read Call Management Software: What is it and why does ... If you’re part of your organization’s customer service team, you will be familiar with t...
Akshaya Srikanth on June 9, 2022. 7 min read The Only Customer Acquisition Guide You’ll Ever ... It’s a no-brainer that customers are the fuel that keeps a business going. The success of a busine...
