Varnika Om on May 27, 2022. 11 min read Your Guide to Customer Service in Retail Retail businesses have been known to thrive on great products, in-store experiences, bold marketing ...
Varnika Om on May 26, 2022. 6 min read How To Use B2B CRM To Improve B2B Relationships According to Forbes, 44% of companies focus on customer acquisition, while only 18% focus on custome...
Ida Jessie Sagina on May 20, 2022. 9 min read 4 Examples Of Good Customer Service In Schools And... Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-...
Akshaya Seshadri on May 19, 2022. 8 min read 5 Tips for Writing Perfect Tech Support Emails There’s honestly nothing more alarming and boring than an automated email from a business. Whe...
Krishna Charan on May 13, 2022. 13 min read The Top 15 Customer Experience Experts You Need To... In any profession, success comes to those who are constantly evolving, staying updated on current tr...
Akshaya Srikanth on May 2, 2022. 10 min read What is Average Handle Time (AHT) + An Easy Way To... When it comes to customer service metrics and call center KPIs that measure team efficiency, no metr...
Varnika Om on April 19, 2022. 6 min read 7 Skills Every Customer Service Manager Needs If you’re looking for an upward career movement in customer service, you need to be prepared to de...
Michael on April 13, 2022. 9 min read 10 Easy Empathy Exercises For Building a More Empa... Customers want to feel understood and heard, and this requires empathy. People with strong empathic ...
Ida Jessie Sagina on April 5, 2022. 9 min read How To Conduct An Effective Customer Service Perfo... Conducting an impactful customer service performance review sets the stage not just for the evaluati...
