Varnika Om on February 16, 2022. 10 min read How to Write an Effective Knowledge Base Article According to Statista, 88% of customers expect companies to offer an online self-service portal. Cre...
Ida Jessie Sagina on February 15, 2022. 13 min read 15 Top Customer Service Metrics That You Should Be... Tracking productivity and performance of the customer service function emerged as the #1 challenge o...
Akshaya Srikanth on February 14, 2022. 7 min read Customer Value: A Beginner’s Guide When you want to find out how your customers feel about your brand, metrics such as customer satisfa...
Ida Jessie Sagina on February 1, 2022. 12 min read Voice of the Customer (VoC): Definition, Technique... We all realize that customer feedback is a goldmine of insights. But it’s easy to lose track of wh...
Akshaya Srikanth on January 27, 2022. 8 min read Contact Center vs Call Center: What is the Differe... Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key di...
Akshaya Srikanth on January 19, 2022. 8 min read 20 Effective Empathy Statements for Chat Support We can all agree that offering customer service on chat can significantly shorten wait times and all...
Akshaya Srikanth on December 20, 2021. 13 min read 17 Customer Service Apps for Businesses of all siz... Customer service apps play a crucial part in guiding your support agents to offer great customer ser...
Michael on December 17, 2021. 11 min read Importance of Great Customer Service in Healthcare... Healthcare is a customer service industry. Kind gestures and positive everyday interactions between ...
Michael on December 14, 2021. 6 min read 10 Ways to Level Up Your Customer Service Analytic... Advanced customer experience analytics allows you to gather valuable insights around customer behavi...
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